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Help Scout Mailbox Total Conversations

Total Conversations is a metric that tracks the total number of conversations (emails, chats, calls) between support agents and customers within a specific timeframe.

With Databox you can track all your metrics from various data sources in one place.

Total Conversations 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "Total Conversations"?
Total Conversations is a metric used in HelpScout to measure the total number of interactions or conversations between customers and support teams. These conversations can include emails, chats, or phone calls. It is a useful metric for understanding the volume of support requests and can help identify trends or areas of improvement in customer support processes.
Example: Total Conversations metric can help track the number of incoming customer inquiries per month, allowing businesses to better manage customer support resources.

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track Total Conversations in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Total Conversations using Databox, follow these steps:

  1. 1
    Connect Help Scout Mailbox that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Total Conversations on the Performance screen
  6. 6
    Get Total Conversations performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Total Conversations
Help Scout Mailbox integration with Databox Track Total Conversations from Help Scout Mailbox in Databox GET STARTED

General

  • Description
    Total Conversations is a metric that tracks the total number of conversations (emails, chats, calls) between support agents and customers within a specific timeframe.
  • Category
    Help Desk
  • Subcategory
    Conversations
  • Date Added
    2015-04-28

Specification

  • Metric Type
    general
  • Dimensional
    No
  • Decimal Digits
    No
  • Currency Units
    No
  • Granularities
    Daily, weekly, monthly, quarterly and yearly.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from 3 years ago to now.
  • Retroactive Data Updates
    Newly synced data is merged with existing data, replacing values for matching periods.
  • Future Data Available
    No

Visualization

  • Cumulative Graph
    Yes
  • Favorable Trend
    increasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    Yes

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