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Help Scout Mailbox Total Conversations

Total Conversations is a metric that tracks the total number of conversations (emails, chats, calls) between support agents and customers within a specific timeframe.

With Databox you can track all your metrics from various data sources in one place.

Total Conversations 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Total Conversations"?
Total Conversations is a metric used in HelpScout to measure the total number of interactions or conversations between customers and support teams. These conversations can include emails, chats, or phone calls. It is a useful metric for understanding the volume of support requests and can help identify trends or areas of improvement in customer support processes.
Example: Total Conversations metric can help track the number of incoming customer inquiries per month, allowing businesses to better manage customer support resources.

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track Total Conversations in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Total Conversations using Databox, follow these steps:

  1. 1
    Connect Help Scout Mailbox that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Total Conversations on the Performance screen
  6. 6
    Get Total Conversations performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Total Conversations
Goals

Set Goals to track and improve your performance
Scorecards

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Metric Digest

Receive detailed weekly performance updates
Metric Builder

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Data Calculations

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Performance Screen

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Help Scout Mailbox integration with Databox Track Total Conversations from Help Scout Mailbox in Databox GET STARTED

Basics

  • Description
    Total Conversations is a metric that tracks the total number of conversations (emails, chats, calls) between support agents and customers within a specific timeframe.
  • Category
    Help Desk
  • Subcategory
    Conversations
  • Date Added
    2015-04-28
  • Cumulative Support
    Yes
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly
  • Favorable Trend
    increasing
  • Historical Data
    Yes
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    Yes
  • Media Support
    No
  • Dimension
    N/A
  • Metric Type
    general Learn more
  • API Endpoint
    https://api.helpscout.net/v2/reports/conversations

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