DataboxDatabox Databox

Help Scout Mailbox First Response Time (Office Hours)

First Response Time (Office Hours) is a metric that measures the time it takes for a support agent to respond to a customer during business hours. This metric helps teams ensure timely and efficient customer service.

With Databox you can track all your metrics from various data sources in one place.

First Response Time (Office Hours) 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "First Response Time (Office Hours)"?
The First Response Time (Office Hours) metric measures the time it takes for a customer service representative to reply to a customer during their business hours. This metric helps to gauge the efficiency of the support team and maintain high customer satisfaction levels by ensuring prompt response times. The lower the first response time, the higher the likelihood of resolving a customer's inquiry, leading to a positive experience and brand loyalty.
Example: If a customer sends a support ticket during office hours and receives a response within the agreed-upon time frame, it is a positive indication of the company's commitment to customer service.

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track First Response Time (Office Hours) in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track First Response Time (Office Hours) using Databox, follow these steps:

  1. 1
    Connect Help Scout Mailbox that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put First Response Time (Office Hours) on the Performance screen
  6. 6
    Get First Response Time (Office Hours) performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of First Response Time (Office Hours)
Goals

Set Goals to track and improve your performance
Scorecards

Get your daily progress every morning with Scorecards
Metric Digest

Receive detailed weekly performance updates
Metric Builder

Built your own custom metrics with Metric Builder
Data Calculations

Set Goals to track and improve your performance
Performance Screen

Get instant insights into your top-performing metrics
Help Scout Mailbox integration with Databox Track First Response Time (Office Hours) from Help Scout Mailbox in Databox GET STARTED

General

  • Description
    First Response Time (Office Hours) is a metric that measures the time it takes for a support agent to respond to a customer during business hours. This metric helps teams ensure timely and efficient customer service.
  • Category
    Help Desk
  • Subcategory
    Ticket time
  • Date Added
    2015-04-28

Specification

  • Metric Type
    general
  • Dimensional
    No
  • Decimal Digits
    Yes
  • Currency Units
    No
  • Granularities
    Daily, weekly, monthly, quarterly and yearly.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from 3 years ago to now.
  • Retroactive Data Updates
    Newly synced data is merged with existing data, replacing values for matching periods.
  • Future Data Available
    No

Visualization

  • Default Format
    Duration
  • Cumulative Graph
    No
  • Favorable Trend
    decreasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    Yes

Related Metrics

Track all of your key business metrics from one screen

GET STARTED
Databox app preview