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Help Scout Mailbox Replies per Day per User (%)

The Replies per Day per User (%) metric measures the average number of replies a user sends per day as a percentage compared to the teams average. It helps understand each users contribution to the teams overall performance.

With Databox you can track all your metrics from various data sources in one place.

Replies per Day per User (%) 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Replies per Day per User (%)"?
The 'Replies per Day per User (%)' is a metric that calculates the average number of replies sent per day by a user, expressed as a percentage of the total replies sent by all users. It helps to identify the most active users in terms of their contribution to customer support efforts. This can be useful for evaluating individual performance, identifying training needs, and ensuring a fair distribution of workload among team members.
Example: The Replies per Day per User (%) metric can be used to determine if a particular support agent is checking in with customers frequently enough or if they may need to adjust their workflow.

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track Replies per Day per User (%) in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Replies per Day per User (%) using Databox, follow these steps:

  1. 1
    Connect Help Scout Mailbox that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Replies per Day per User (%) on the Performance screen
  6. 6
    Get Replies per Day per User (%) performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Replies per Day per User (%)
Help Scout Mailbox integration with Databox Track Replies per Day per User (%) from Help Scout Mailbox in Databox GET STARTED

Basics

  • Description
    The Replies per Day per User (%) metric measures the average number of replies a user sends per day as a percentage compared to the teams average. It helps understand each users contribution to the teams overall performance.
  • Category
    Help Desk
  • Subcategory
    Message
  • Date Added
    2015-04-28
  • Default Format
    Percentage
  • Cumulative Support
    No
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly
  • Favorable Trend
    increasing
  • Historical Data
    Yes
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    Yes
  • Media Support
    No
  • Dimension
    N/A
  • Metric Type
    general Learn more
  • API Endpoint
    https://api.helpscout.net/v2/reports/company

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