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Help Scout Mailbox Replies per Day per User (%)

The Replies per Day per User (%) metric measures the average number of replies a user sends per day as a percentage compared to the teams average. It helps understand each users contribution to the teams overall performance.

With Databox you can track all your metrics from various data sources in one place.

Replies per Day per User (%) 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "Replies per Day per User (%)"?
The 'Replies per Day per User (%)' is a metric that calculates the average number of replies sent per day by a user, expressed as a percentage of the total replies sent by all users. It helps to identify the most active users in terms of their contribution to customer support efforts. This can be useful for evaluating individual performance, identifying training needs, and ensuring a fair distribution of workload among team members.
Example: The Replies per Day per User (%) metric can be used to determine if a particular support agent is checking in with customers frequently enough or if they may need to adjust their workflow.

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track Replies per Day per User (%) in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Replies per Day per User (%) using Databox, follow these steps:

  1. 1
    Connect Help Scout Mailbox that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Replies per Day per User (%) on the Performance screen
  6. 6
    Get Replies per Day per User (%) performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Replies per Day per User (%)
Goals

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Scorecards

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Metric Digest

Receive detailed weekly performance updates
Metric Builder

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Data Calculations

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Performance Screen

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Help Scout Mailbox integration with Databox Track Replies per Day per User (%) from Help Scout Mailbox in Databox GET STARTED

General

  • Description
    The Replies per Day per User (%) metric measures the average number of replies a user sends per day as a percentage compared to the teams average. It helps understand each users contribution to the teams overall performance.
  • Category
    Help Desk
  • Subcategory
    Message
  • Date Added
    2015-04-28

Specification

  • Metric Type
    general
  • Dimensional
    No
  • Decimal Digits
    Yes
  • Currency Units
    No
  • Granularities
    Daily, weekly, monthly, quarterly and yearly.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from 3 years ago to now.
  • Retroactive Data Updates
    Newly synced data is merged with existing data, replacing values for matching periods.
  • Future Data Available
    No

Visualization

  • Default Format
    Percentage
  • Cumulative Graph
    No
  • Favorable Trend
    increasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    Yes

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