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Help Scout Mailbox Customers Helped

The Customers Helped metric tracks the number of unique customers who have received support from the helpdesk within a specified time frame. It provides insight into the overall level of customer engagement and support effectiveness.

With Databox you can track all your metrics from various data sources in one place.

Customers Helped 2.190,879

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About
Technical Details

The Customers Helped metric refers to the number of unique customers who have received assistance or support from a company or organization within a specified period of time. This metric provides insights into the effectiveness of customer service operations and helps businesses monitor customer satisfaction levels. It is a valuable metric for improving customer retention and loyalty by identifying how many customers have been assisted and whether their needs were properly addressed.

Example: In a month, a customer support team helped 500 customers resolve their issues via live chat, email, and phone support. The Customers Helped metric would measure the total number of customers who received assistance during that period.

Visualizations

Number

Used to show a simple Metric or to draw attention to one key number.

How to track Customers Helped in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Customers Helped using Databox, follow these steps:

1
Connect Help Scout Mailbox that contains the metric you want to track
2
Select the metric you want to track from the list of available metrics
3
Drag and drop the selected metric onto your dashboard
4
Watch your dashboard populate in seconds
5
Put Customers Helped on the Performance screen
6
Get Customers Helped performance daily with Scorecards or as a weekly digest
7
Set Goals to track and improve performance of Customers Helped

Goals

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