DataboxDatabox Databox

Help Scout Mailbox Customers Helped

The Customers Helped metric tracks the number of unique customers who have received support from the helpdesk within a specified time frame. It provides insight into the overall level of customer engagement and support effectiveness.

With Databox you can track all your metrics from various data sources in one place.

Customers Helped 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "Customers Helped"?
The Customers Helped metric refers to the number of unique customers who have received assistance or support from a company or organization within a specified period of time. This metric provides insights into the effectiveness of customer service operations and helps businesses monitor customer satisfaction levels. It is a valuable metric for improving customer retention and loyalty by identifying how many customers have been assisted and whether their needs were properly addressed.
Example: In a month, a customer support team helped 500 customers resolve their issues via live chat, email, and phone support. The Customers Helped metric would measure the total number of customers who received assistance during that period.

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track Customers Helped in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Customers Helped using Databox, follow these steps:

  1. 1
    Connect Help Scout Mailbox that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Customers Helped on the Performance screen
  6. 6
    Get Customers Helped performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Customers Helped
Goals

Set Goals to track and improve your performance
Scorecards

Get your daily progress every morning with Scorecards
Metric Digest

Receive detailed weekly performance updates
Metric Builder

Built your own custom metrics with Metric Builder
Data Calculations

Set Goals to track and improve your performance
Performance Screen

Get instant insights into your top-performing metrics
Help Scout Mailbox integration with Databox Track Customers Helped from Help Scout Mailbox in Databox GET STARTED

Help Scout Mailbox Customers Helped included in Dashboard Templates 1

  • Live view

    Customer Success Dashboard

    The Customer Success dashboard template uses HelpScout and Stripe to track customer service levels versus churn rates.

    Stripe Help Scout Mailbox

General

  • Description
    The Customers Helped metric tracks the number of unique customers who have received support from the helpdesk within a specified time frame. It provides insight into the overall level of customer engagement and support effectiveness.
  • Category
    Help Desk
  • Subcategory
    Customers
  • Date Added
    2015-04-28

Specification

  • Metric Type
    general
  • Dimensional
    No
  • Decimal Digits
    No
  • Currency Units
    No
  • Granularities
    Daily, weekly, monthly, quarterly and yearly.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from 3 years ago to now.
  • Retroactive Data Updates
    Newly synced data is merged with existing data, replacing values for matching periods.
  • Future Data Available
    No

Visualization

  • Cumulative Graph
    Yes
  • Favorable Trend
    increasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    Yes

Related Metrics

Track all of your key business metrics from one screen

GET STARTED
Databox app preview