DataboxDatabox Databox

Help Scout Mailbox Resolved on First Reply (%)

The Resolved on First Reply (%) metric calculates the percentage of tickets that are resolved by the support team on the first customer reply.

With Databox you can track all your metrics from various data sources in one place.

Resolved on First Reply (%) 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Resolved on First Reply (%)"?
The Resolved on First Reply (%) metric measures the percentage of support conversations that are resolved with a satisfactory answer on the very first customer reply. It reflects both the efficiency and effectiveness of the support team in handling customer queries and improving customer satisfaction.
Example: A helpdesk team uses Resolved on First Reply (%) metric to assess the efficiency of their agents in resolving customer issues in a single interaction. If the metric consistently shows a high percentage, the team knows their agents are providing quick and effective solutions to customers.

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track Resolved on First Reply (%) in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Resolved on First Reply (%) using Databox, follow these steps:

  1. 1
    Connect Help Scout Mailbox that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Resolved on First Reply (%) on the Performance screen
  6. 6
    Get Resolved on First Reply (%) performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Resolved on First Reply (%)
Help Scout Mailbox integration with Databox Track Resolved on First Reply (%) from Help Scout Mailbox in Databox GET STARTED

Help Scout Mailbox Resolved on First Reply (%) included in Dashboard Templates 1

  • Live view

    HelpScout for Customer Support

    The HelpScout for Customer Support dashboard allows you to track responsiveness and handling time across your support team.

    Help Scout Mailbox

Basics

  • Description
    The Resolved on First Reply (%) metric calculates the percentage of tickets that are resolved by the support team on the first customer reply.
  • Category
    Help Desk
  • Subcategory
    Message
  • Date Added
    2015-04-28
  • Default Format
    Percentage
  • Cumulative Support
    No
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly
  • Favorable Trend
    increasing
  • Historical Data
    Yes
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    Yes
  • Media Support
    No
  • Dimension
    N/A
  • Metric Type
    general Learn more
  • API Endpoint
    https://api.helpscout.net/v2/reports/productivity

Track all of your key business metrics from one screen

GET STARTED
Databox app preview