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Help Scout Mailbox Resolved on First Reply (%)

The Resolved on First Reply (%) metric calculates the percentage of tickets that are resolved by the support team on the first customer reply.

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Resolved on First Reply (%) 2.190,879

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About
Technical Details

The Resolved on First Reply (%) metric measures the percentage of support conversations that are resolved with a satisfactory answer on the very first customer reply. It reflects both the efficiency and effectiveness of the support team in handling customer queries and improving customer satisfaction.

Example: A helpdesk team uses Resolved on First Reply (%) metric to assess the efficiency of their agents in resolving customer issues in a single interaction. If the metric consistently shows a high percentage, the team knows their agents are providing quick and effective solutions to customers.

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How to track Resolved on First Reply (%) in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Resolved on First Reply (%) using Databox, follow these steps:

1
Connect Help Scout Mailbox that contains the metric you want to track
2
Select the metric you want to track from the list of available metrics
3
Drag and drop the selected metric onto your dashboard
4
Watch your dashboard populate in seconds
5
Put Resolved on First Reply (%) on the Performance screen
6
Get Resolved on First Reply (%) performance daily with Scorecards or as a weekly digest
7
Set Goals to track and improve performance of Resolved on First Reply (%)

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