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Help Scout Mailbox Customers

The Customers metric in Helpscout simply refers to the total number of unique customers who have contacted your support team through any of your Helpscout channels.

With Databox you can track all your metrics from various data sources in one place.

Customers 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Customers"?
The Customers metric in Helpscout refers to the number of unique customers who have interacted with your company through Helpscout. It provides insight into the size and scope of your customer base, as well as the volume and frequency of customer interactions. This metric can be used to track customer growth and engagement, as well as to identify patterns or trends in customer behavior.
Example: The Customers metric can be used to track the number of new customers that signed up in a month, helping businesses understand the effectiveness of their marketing efforts.

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track Customers in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Customers using Databox, follow these steps:

  1. 1
    Connect Help Scout Mailbox that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Customers on the Performance screen
  6. 6
    Get Customers performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Customers
Goals

Set Goals to track and improve your performance
Scorecards

Get your daily progress every morning with Scorecards
Metric Digest

Receive detailed weekly performance updates
Metric Builder

Built your own custom metrics with Metric Builder
Data Calculations

Set Goals to track and improve your performance
Performance Screen

Get instant insights into your top-performing metrics
Help Scout Mailbox integration with Databox Track Customers from Help Scout Mailbox in Databox GET STARTED

Basics

  • Description
    The Customers metric in Helpscout simply refers to the total number of unique customers who have contacted your support team through any of your Helpscout channels.
  • Category
    Help Desk
  • Subcategory
    Customers
  • Date Added
    2015-04-28
  • Cumulative Support
    Yes
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly
  • Favorable Trend
    increasing
  • Historical Data
    Yes
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    Yes
  • Media Support
    No
  • Dimension
    N/A
  • Metric Type
    general Learn more
  • API Endpoint
    https://api.helpscout.net/v2/reports/conversations

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