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Customer Success Dashboard
The Customer Success dashboard template uses HelpScout and Stripe to track customer service levels versus churn rates.
Help Scout Mailbox
Closed Conversations
The Closed Conversations metric measures the number of support conversations that have been marked as resolved or closed within a specific timeframe.
With Databox you can track all your metrics from various data sources in one place.
- About
- Technical Details
What is "Closed Conversations"?
The Closed Conversations metric in Helpscout measures the number of customer support conversations that have been marked as closed within a specific time period. It is a key performance indicator that helps track the efficiency of the customer support team in resolving customer issues and closing out tickets. The metric helps teams optimize their workflows, identify areas of improvement, and maintain high levels of customer satisfaction.
Example: Closed Conversations metric can help identify the number of support inquiries that were resolved by Helpscout agents in a given time period, allowing teams to measure their performance and productivity.
This metric has one or more equivalents:
Visualizations
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Number
Used to show a simple Metric or to draw attention to one key number.
How to track Closed Conversations in Databox?
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Closed Conversations using Databox, follow these steps:
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1Connect Help Scout Mailbox that contains the metric you want to track
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2Select the metric you want to track from the list of available metrics
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3Drag and drop the selected metric onto your dashboard
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4Watch your dashboard populate in seconds
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5Put Closed Conversations on the Performance screen
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6Get Closed Conversations performance daily with Scorecards or as a weekly digest
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7Set Goals to track and improve performance of Closed Conversations
GoalsSet Goals to track and improve your performance
ScorecardsGet your daily progress every morning with Scorecards
Metric DigestReceive detailed weekly performance updates
Metric BuilderBuilt your own custom metrics with Metric Builder
Data CalculationsSet Goals to track and improve your performance
Performance ScreenGet instant insights into your top-performing metrics
Help Scout Mailbox Closed Conversations included in Dashboard Templates 1
General
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DescriptionThe Closed Conversations metric measures the number of support conversations that have been marked as resolved or closed within a specific timeframe.
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CategoryHelp Desk
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SubcategoryConversations closed
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Date Added2015-04-28
Specification
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Metric Typegeneral
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DimensionalNo
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Decimal DigitsNo
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Currency UnitsNo
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GranularitiesDaily, weekly, monthly, quarterly and yearly.
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Custom Relative PeriodsYes
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Data AvailabilityAt sync, it ranges from 3 years ago to now.
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Retroactive Data UpdatesNewly synced data is merged with existing data, replacing values for matching periods.
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Future Data AvailableNo
Visualization
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Cumulative GraphYes
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Favorable Trendincreasing
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Media CreativesNo
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ForecastsYes
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BenchmarksYes
Related Metrics
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Help Scout Mailbox
First Response Time
The First Response Time metric measures the time it takes for a customer support agent to respond to a customer's initial request or inquiry.
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Help Scout Mailbox
Response Time
Response Time is the average time it takes for a customer support agent to respond to a customer's initial message. It's a key metric in measuring customer satisfaction and efficiency of customer support teams.
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Help Scout Mailbox
First Response Time (Office Hours)
First Response Time (Office Hours) is a metric that measures the time it takes for a support agent to respond to a customer during business hours. This metric helps teams ensure timely and efficient customer service.
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Help Scout Mailbox
Customers Helped by Team Member
The Customers Helped by Team Member metric measures the total number of customers assisted by a single team member within a specified time period, indicating their individual productivity and efficiency in providing customer support.
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Help Scout Mailbox
Happiness Score by Team Member
The Happiness Score by Team Member metric measures the satisfaction level of customers after interacting with a specific customer support team member. It helps to identify the best-performing team members and areas for improvement in customer support.
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Help Scout Mailbox
Total Conversations
Total Conversations is a metric that tracks the total number of conversations (emails, chats, calls) between support agents and customers within a specific timeframe.
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Help Scout Mailbox
Total Conversations by Tag Name
The Conversations by Tag Name metric allows you to track and analyze customer conversations that have been assigned a specific tag, helping you understand and optimize the types of issues your customers are raising through those tags.
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Help Scout Mailbox
Resolved on First Reply (%)
The Resolved on First Reply (%) metric calculates the percentage of tickets that are resolved by the support team on the first customer reply.
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