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Help Scout Mailbox Closed Conversations

The Closed Conversations metric measures the number of support conversations that have been marked as resolved or closed within a specific timeframe.

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Closed Conversations 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Closed Conversations"?
The Closed Conversations metric in Helpscout measures the number of customer support conversations that have been marked as closed within a specific time period. It is a key performance indicator that helps track the efficiency of the customer support team in resolving customer issues and closing out tickets. The metric helps teams optimize their workflows, identify areas of improvement, and maintain high levels of customer satisfaction.
Example: Closed Conversations metric can help identify the number of support inquiries that were resolved by Helpscout agents in a given time period, allowing teams to measure their performance and productivity.
This metric has one or more equivalents:

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track Closed Conversations in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Closed Conversations using Databox, follow these steps:

  1. 1
    Connect Help Scout Mailbox that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Closed Conversations on the Performance screen
  6. 6
    Get Closed Conversations performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Closed Conversations
Help Scout Mailbox integration with Databox Track Closed Conversations from Help Scout Mailbox in Databox GET STARTED

Help Scout Mailbox Closed Conversations included in Dashboard Templates 1

  • Live view

    Customer Success Dashboard

    The Customer Success dashboard template uses HelpScout and Stripe to track customer service levels versus churn rates.

    Stripe Help Scout Mailbox

Basics

  • Description
    The Closed Conversations metric measures the number of support conversations that have been marked as resolved or closed within a specific timeframe.
  • Category
    Help Desk
  • Subcategory
    Conversations closed
  • Date Added
    2015-04-28
  • Cumulative Support
    Yes
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly
  • Favorable Trend
    increasing
  • Historical Data
    Yes
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    Yes
  • Media Support
    No
  • Dimension
    N/A
  • Metric Type
    general Learn more
  • API Endpoint
    https://api.helpscout.net/v2/reports/productivity

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