DataboxDatabox Databox

Help Scout Mailbox Messages Received

The Messages Received metric tracks the total number of messages (email or chat) received by a team or individual in a given time period.

With Databox you can track all your metrics from various data sources in one place.

Messages Received 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Messages Received"?
The Messages Received metric in Helpscout is a measure of the total number of messages or conversations received by an organization via their various communication channels, including email, chat, social media, and phone. This metric is important to track as it provides insights into the volume of customer inquiries and allows businesses to identify patterns and areas that need improvement or additional support.
Example: Example: A customer support team uses the Messages Received metric to track the volume of incoming inquiries during a product launch to ensure all messages are responded to within an acceptable time frame.

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track Messages Received in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Messages Received using Databox, follow these steps:

  1. 1
    Connect Help Scout Mailbox that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Messages Received on the Performance screen
  6. 6
    Get Messages Received performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Messages Received
Help Scout Mailbox integration with Databox Track Messages Received from Help Scout Mailbox in Databox GET STARTED

Basics

  • Description
    The Messages Received metric tracks the total number of messages (email or chat) received by a team or individual in a given time period.
  • Category
    Help Desk
  • Subcategory
    Message
  • Date Added
    2015-04-28
  • Cumulative Support
    Yes
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly
  • Favorable Trend
    increasing
  • Historical Data
    Yes
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    Yes
  • Media Support
    No
  • Dimension
    N/A
  • Metric Type
    general Learn more
  • API Endpoint
    https://api.helpscout.net/v2/reports/conversations/received-messages

Track all of your key business metrics from one screen

GET STARTED
Databox app preview