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The Replies Sent metric measures the number of responses or messages sent by a Helpscout user in a given time frame, indicating the overall efficiency and engagement of customer support.

With Databox you can track all your metrics from various data sources in one place.

Replies Sent 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Replies Sent"?
The Replies Sent metric measures the total number of replies sent by a Help Scout user or team over a defined period of time. It provides insights into the level of customer support activity, workload distribution, and team productivity. By tracking this metric, businesses can ensure that they are responding quickly and efficiently to customer inquiries and maintaining high levels of customer satisfaction.
Example: Example: Knowing the number of Replies Sent helps track team efficiency in resolving customer inquiries and allows managers to monitor workload distribution.

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track Replies Sent in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Replies Sent using Databox, follow these steps:

  1. 1
    Connect Help Scout Mailbox that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Replies Sent on the Performance screen
  6. 6
    Get Replies Sent performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Replies Sent
Help Scout Mailbox integration with Databox Track Replies Sent from Help Scout Mailbox in Databox GET STARTED

Help Scout Mailbox Replies Sent included in Dashboard Templates 1

  • Live view

    Customer Success Dashboard

    The Customer Success dashboard template uses HelpScout and Stripe to track customer service levels versus churn rates.

    Stripe Help Scout Mailbox

Basics

  • Description
    The Replies Sent metric measures the number of responses or messages sent by a Helpscout user in a given time frame, indicating the overall efficiency and engagement of customer support.
  • Category
    Help Desk
  • Subcategory
    Message
  • Date Added
    2015-04-28
  • Cumulative Support
    Yes
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly
  • Favorable Trend
    increasing
  • Historical Data
    Yes
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    Yes
  • Media Support
    No
  • Dimension
    N/A
  • Metric Type
    general Learn more
  • API Endpoint
    https://api.helpscout.net/v2/reports/productivity/replies-sent

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