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Help Scout Mailbox Happiness Score

The Happiness Score is a metric used by Helpscout that measures customer satisfaction based on the ratings given in customer feedback surveys.

With Databox you can track all your metrics from various data sources in one place.

Happiness Score 2.190,879

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About
Technical Details

Helpscout's Happiness Score is a customer satisfaction metric that measures how happy your customers are with the support they received. It's calculated by asking customers to rate their experience with a smiley face rating system that ranges from "very unhappy" to "very happy". This score gives you an idea of how well your support team is performing and how satisfied your customers are. A higher score means your team is doing a great job making customers happy, while a lower score could indicate areas for improvement.

Example: Happiness Score can be used to measure customer satisfaction post-purchase, allowing companies to identify areas of improvement and enhance customer loyalty.

Visualizations

Number

Used to show a simple Metric or to draw attention to one key number.

How to track Happiness Score in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Happiness Score using Databox, follow these steps:

1
Connect Help Scout Mailbox that contains the metric you want to track
2
Select the metric you want to track from the list of available metrics
3
Drag and drop the selected metric onto your dashboard
4
Watch your dashboard populate in seconds
5
Put Happiness Score on the Performance screen
6
Get Happiness Score performance daily with Scorecards or as a weekly digest
7
Set Goals to track and improve performance of Happiness Score

Goals

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