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Help Scout Mailbox Resolution Time

The Resolution Time metric measures how long it takes to fully resolve a customer issue from the time it was reported to when it was successfully resolved.

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Resolution Time 2.190,879

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About
Technical Details

Resolution time is a metric used to measure the average time taken to resolve a customer support ticket, from the moment it is created to the point it is closed. This metric is important to help identify and improve the efficiency of customer support workflows and processes, as well as to ensure timely resolution of customer issues. A low resolution time generally indicates effective customer support management and high levels of customer satisfaction.

Example: In the Resolution Time metric, the average time taken to resolve customer inquiries is measured. For example, a company can measure and improve Resolution Time to lower customer wait time and increase satisfaction.

Visualizations

Number

Used to show a simple Metric or to draw attention to one key number.

How to track Resolution Time in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Resolution Time using Databox, follow these steps:

1
Connect Help Scout Mailbox that contains the metric you want to track
2
Select the metric you want to track from the list of available metrics
3
Drag and drop the selected metric onto your dashboard
4
Watch your dashboard populate in seconds
5
Put Resolution Time on the Performance screen
6
Get Resolution Time performance daily with Scorecards or as a weekly digest
7
Set Goals to track and improve performance of Resolution Time

Goals

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