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Help Scout Mailbox Resolved Conversations

Resolved Conversations is a metric that measures the total number of customer support conversations that were resolved by your team within a given time period.

With Databox you can track all your metrics from various data sources in one place.

Resolved Conversations 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "Resolved Conversations"?
The Resolved Conversations metric in Helpscout refers to the number of customer conversations that have been successfully resolved or closed within a certain time period. It is a key performance indicator that measures the efficiency and effectiveness of customer support teams in addressing customers' needs and issues. A high Resolved Conversations metric indicates high customer satisfaction and retention, while a low metric may indicate underlying problems in the support process.
Example: Example: By tracking the Resolved Conversations metric in Helpscout, we identified that our team was able to resolve 20% more customer inquiries in the same amount of time compared to the previous month, indicating improved efficiency.
This metric has one or more equivalents:
Help Scout Mailbox integration with Databox Resolved Conversations per Day
Freshdesk integration with Databox Resolved Tickets

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track Resolved Conversations in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Resolved Conversations using Databox, follow these steps:

  1. 1
    Connect Help Scout Mailbox that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Resolved Conversations on the Performance screen
  6. 6
    Get Resolved Conversations performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Resolved Conversations
Goals

Set Goals to track and improve your performance
Scorecards

Get your daily progress every morning with Scorecards
Metric Digest

Receive detailed weekly performance updates
Metric Builder

Built your own custom metrics with Metric Builder
Data Calculations

Set Goals to track and improve your performance
Performance Screen

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Help Scout Mailbox integration with Databox Track Resolved Conversations from Help Scout Mailbox in Databox GET STARTED

General

  • Description
    Resolved Conversations is a metric that measures the total number of customer support conversations that were resolved by your team within a given time period.
  • Category
    Help Desk
  • Subcategory
    Conversations resolved
  • Date Added
    2015-04-28

Specification

  • Metric Type
    general
  • Dimensional
    No
  • Decimal Digits
    No
  • Currency Units
    No
  • Granularities
    Daily, weekly, monthly, quarterly and yearly.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from 3 years ago to now.
  • Retroactive Data Updates
    Newly synced data is merged with existing data, replacing values for matching periods.
  • Future Data Available
    No

Visualization

  • Cumulative Graph
    Yes
  • Favorable Trend
    increasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    Yes

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