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Help Scout Mailbox Happiness Score by Happiness Ratings

The Happiness Score by Happiness Ratings metric measures customer satisfaction by assigning a numerical value to feedback ratings. It helps teams track customer sentiment and identify areas for improvement.

With Databox you can track all your metrics from various data sources in one place.

Happiness Score by Happiness Ratings 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "Happiness Score by Happiness Ratings"?
The Happiness Score by Happiness Ratings metric is a measure of overall customer satisfaction with your customer service team. It takes into account the ratings that customers give your team after each interaction, and assigns a score based on those ratings. This allows you to track customer satisfaction over time, identify areas where your team excels or needs improvement, and make data-driven decisions to improve the overall customer experience. The higher the Happiness Score, the happier your customers are with your team's performance.
Example: A company can use the Happiness Score to track customer satisfaction over time and identify if changes to their product or service result in an increase or decrease in happiness ratings.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Happiness Score by Happiness Ratings in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Happiness Score by Happiness Ratings using Databox, follow these steps:

  1. 1
    Connect Help Scout Mailbox that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Happiness Score by Happiness Ratings on the Performance screen
  6. 6
    Get Happiness Score by Happiness Ratings performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Happiness Score by Happiness Ratings
Help Scout Mailbox integration with Databox Track Happiness Score by Happiness Ratings from Help Scout Mailbox in Databox GET STARTED

General

  • Description
    The Happiness Score by Happiness Ratings metric measures customer satisfaction by assigning a numerical value to feedback ratings. It helps teams track customer sentiment and identify areas for improvement.
  • Category
    Help Desk
  • Date Added
    2015-04-28

Specification

  • Metric Type
    general
  • Dimensional
    Yes
  • Maximum Value
    100
  • Decimal Digits
    Yes
  • Currency Units
    No
  • Granularities
    Daily, weekly, monthly, quarterly and yearly.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from 3 years ago to now.
  • Retroactive Data Updates
    Newly synced data is merged with existing data, replacing values for matching periods.
  • Future Data Available
    No

Visualization

  • Cumulative Graph
    No
  • Favorable Trend
    increasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    No

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