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Help Scout Mailbox Resolved on First Reply

Resolved on First Reply measures the percentage of customer requests that are fully resolved by the support team on the first reply to the customer.

With Databox you can track all your metrics from various data sources in one place.

Resolved on First Reply 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Resolved on First Reply"?
The Resolved on First Reply metric measures the percentage of customer inquiries that were resolved with a satisfactory response on the first contact with the support team, indicating the efficiency and effectiveness of the support team in meeting customer needs.
Example: A support agent resolves a customer's issue on the first reply through Helpscout's automation feature, resulting in a higher Resolved on First Reply metric.
This metric has one or more equivalents:

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track Resolved on First Reply in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Resolved on First Reply using Databox, follow these steps:

  1. 1
    Connect Help Scout Mailbox that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Resolved on First Reply on the Performance screen
  6. 6
    Get Resolved on First Reply performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Resolved on First Reply
Help Scout Mailbox integration with Databox Track Resolved on First Reply from Help Scout Mailbox in Databox GET STARTED

Basics

  • Description
    Resolved on First Reply measures the percentage of customer requests that are fully resolved by the support team on the first reply to the customer.
  • Category
    Help Desk
  • Subcategory
    Message
  • Date Added
    2015-04-28
  • Cumulative Support
    No
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly
  • Favorable Trend
    increasing
  • Historical Data
    Yes
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    Yes
  • Media Support
    No
  • Dimension
    N/A
  • Metric Type
    general Learn more
  • API Endpoint
    https://api.helpscout.net/v2/reports/productivity

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