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Help Scout Mailbox Resolved on First Reply

Resolved on First Reply measures the percentage of customer requests that are fully resolved by the support team on the first reply to the customer.

With Databox you can track all your metrics from various data sources in one place.

Resolved on First Reply 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "Resolved on First Reply"?
The Resolved on First Reply metric measures the percentage of customer inquiries that were resolved with a satisfactory response on the first contact with the support team, indicating the efficiency and effectiveness of the support team in meeting customer needs.
Example: A support agent resolves a customer's issue on the first reply through Helpscout's automation feature, resulting in a higher Resolved on First Reply metric.
This metric has one or more equivalents:
Help Scout Mailbox integration with Databox Resolved on First Reply (%)

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track Resolved on First Reply in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Resolved on First Reply using Databox, follow these steps:

  1. 1
    Connect Help Scout Mailbox that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Resolved on First Reply on the Performance screen
  6. 6
    Get Resolved on First Reply performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Resolved on First Reply
Goals

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Scorecards

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Metric Digest

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Metric Builder

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Data Calculations

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Performance Screen

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Help Scout Mailbox integration with Databox Track Resolved on First Reply from Help Scout Mailbox in Databox GET STARTED

General

  • Description
    Resolved on First Reply measures the percentage of customer requests that are fully resolved by the support team on the first reply to the customer.
  • Category
    Help Desk
  • Subcategory
    Message
  • Date Added
    2015-04-28

Specification

  • Metric Type
    general
  • Dimensional
    No
  • Decimal Digits
    No
  • Currency Units
    No
  • Granularities
    Daily, weekly, monthly, quarterly and yearly.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from 3 years ago to now.
  • Retroactive Data Updates
    Newly synced data is merged with existing data, replacing values for matching periods.
  • Future Data Available
    No

Visualization

  • Cumulative Graph
    No
  • Favorable Trend
    increasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    Yes

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