Track all of your key business metrics from one screen
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Resolved on First Reply measures the percentage of customer requests that are fully resolved by the support team on the first reply to the customer.
With Databox you can track all your metrics from various data sources in one place.
Used to show a simple Metric or to draw attention to one key number.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Resolved on First Reply using Databox, follow these steps: