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Help Scout Mailbox New Conversations by Tag Name

The New Conversations by Tag Name metric shows the total number of new conversations initiated and assigned a particular tag in a given time frame. It helps track trends and prioritize areas of focus for customer support teams.

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New Conversations by Tag Name 2.190,879 Start tracking this metric
  • About
  • Tech details
  • Notes
What is "New Conversations by Tag Name"?
The New Conversations by Tag Name metric in Helpscout tracks the number of new conversations that are tagged with a specific tag name during a given time period. This metric allows businesses to track trends in customer inquiries and identify areas where they may need to focus their customer support efforts. It also helps businesses to better understand their customers' needs and interests.
Example: Example: By analyzing New Conversations by Tag Name metric, an e-commerce company identified that a significant number of customer queries were related to shipping delays during peak season. This allowed them to prioritize resources and address the issue promptly, leading to increased customer satisfaction.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track New Conversations by Tag Name in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track New Conversations by Tag Name using Databox, follow these steps:

  1. 1
    Connect Help Scout Mailbox that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put New Conversations by Tag Name on the Performance screen
  6. 6
    Get New Conversations by Tag Name performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of New Conversations by Tag Name
Goals

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Scorecards

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Metric Digest

Receive detailed weekly performance updates
Metric Builder

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Data Calculations

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Performance Screen

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Help Scout Mailbox integration with Databox Track New Conversations by Tag Name from Help Scout Mailbox in Databox GET STARTED

Basics

  • Description
    The New Conversations by Tag Name metric shows the total number of new conversations initiated and assigned a particular tag in a given time frame. It helps track trends and prioritize areas of focus for customer support teams.
  • Category
    Help Desk
  • Subcategory
    Conversations new
  • Date Added
    2015-04-28
  • Cumulative Support
    Yes
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly
  • Favorable Trend
    increasing
  • Historical Data
    Yes
  • Changing historical data
    Yes
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    general Learn more
  • API Endpoint
    https://api.helpscout.net/v2/conversations

  • The ‘New Conversations by Tag Name’ metric from HelpScout Data Source does not show a specific tag in Databox

    This metric will return all tags used in the most recent 500 new conversations created within the selected Date Range. Databox loops through the 500 most recent conversations created and then count in how many instances each tag was used across those conversations.

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