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Help Scout Mailbox Response Time (Office Hours)

Response Time (Office Hours) metric measures the average time it takes for a Help Scout user to respond to a customer during office hours.

With Databox you can track all your metrics from various data sources in one place.

Response Time (Office Hours) 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Response Time (Office Hours)"?
The Response Time (Office Hours) metric in Helpscout measures the time it takes for a customer support agent to reply to a customer during their given office hours. This metric helps to ensure that customers receive timely and efficient responses during the hours when the support team is available. It is a key performance indicator for evaluating the effectiveness of a support team and ensuring high levels of customer satisfaction.
Example: Response Time (Office Hours) metric can be used to track the average time it takes for a support agent to reply to customer inquiries during business hours. For instance, it can help identify if there are bottlenecks during peak times and allow for adjustments to be made.

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track Response Time (Office Hours) in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Response Time (Office Hours) using Databox, follow these steps:

  1. 1
    Connect Help Scout Mailbox that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Response Time (Office Hours) on the Performance screen
  6. 6
    Get Response Time (Office Hours) performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Response Time (Office Hours)
Help Scout Mailbox integration with Databox Track Response Time (Office Hours) from Help Scout Mailbox in Databox GET STARTED

Basics

  • Description
    Response Time (Office Hours) metric measures the average time it takes for a Help Scout user to respond to a customer during office hours.
  • Category
    Help Desk
  • Subcategory
    Ticket time
  • Date Added
    2015-04-28
  • Default Format
    Duration
  • Cumulative Support
    No
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly
  • Favorable Trend
    decreasing
  • Historical Data
    Yes
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    Yes
  • Media Support
    No
  • Dimension
    N/A
  • Metric Type
    general Learn more
  • API Endpoint
    https://api.helpscout.net/v2/reports/productivity

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