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Help Scout Mailbox Response Time (Office Hours)

Response Time (Office Hours) metric measures the average time it takes for a Help Scout user to respond to a customer during office hours.

With Databox you can track all your metrics from various data sources in one place.

Response Time (Office Hours) 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "Response Time (Office Hours)"?
The Response Time (Office Hours) metric in Helpscout measures the time it takes for a customer support agent to reply to a customer during their given office hours. This metric helps to ensure that customers receive timely and efficient responses during the hours when the support team is available. It is a key performance indicator for evaluating the effectiveness of a support team and ensuring high levels of customer satisfaction.
Example: Response Time (Office Hours) metric can be used to track the average time it takes for a support agent to reply to customer inquiries during business hours. For instance, it can help identify if there are bottlenecks during peak times and allow for adjustments to be made.

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track Response Time (Office Hours) in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Response Time (Office Hours) using Databox, follow these steps:

  1. 1
    Connect Help Scout Mailbox that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Response Time (Office Hours) on the Performance screen
  6. 6
    Get Response Time (Office Hours) performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Response Time (Office Hours)
Help Scout Mailbox integration with Databox Track Response Time (Office Hours) from Help Scout Mailbox in Databox GET STARTED

General

  • Description
    Response Time (Office Hours) metric measures the average time it takes for a Help Scout user to respond to a customer during office hours.
  • Category
    Help Desk
  • Subcategory
    Ticket time
  • Date Added
    2015-04-28

Specification

  • Metric Type
    general
  • Dimensional
    No
  • Decimal Digits
    Yes
  • Currency Units
    No
  • Granularities
    Daily, weekly, monthly, quarterly and yearly.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from 3 years ago to now.
  • Retroactive Data Updates
    Newly synced data is merged with existing data, replacing values for matching periods.
  • Future Data Available
    No

Visualization

  • Default Format
    Duration
  • Cumulative Graph
    No
  • Favorable Trend
    decreasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    Yes

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