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Help Scout Mailbox First Response Time by Time Range

First Response Time by Time Range measures the average time taken by an agent to respond to the first message of a customer based on different time periods such as hours, days, or weeks.

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First Response Time by Time Range 2.190,879

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About
Technical Details

The First Response Time by Time Range metric measures the average time it takes for a customer support representative to respond to a customer's first message or query during a specific time range, such as a day, week, or month. This metric helps businesses track their response times and identify areas for improvement in their customer service operations. A shorter response time can lead to higher customer satisfaction and retention rates.

Example: A customer sends an email with a support request and expects a quick response. The First Response Time metric is used to measure the time it takes for your team to send an initial reply to the customer's email within a specific time range, such as 1 hour or 24 hours.

Visualizations

Bar and Line Chart

Used to show comparisons between values.

How to track First Response Time by Time Range in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track First Response Time by Time Range using Databox, follow these steps:

1
Connect Help Scout Mailbox that contains the metric you want to track
2
Select the metric you want to track from the list of available metrics
3
Drag and drop the selected metric onto your dashboard
4
Watch your dashboard populate in seconds
5
Put First Response Time by Time Range on the Performance screen
6
Get First Response Time by Time Range performance daily with Scorecards or as a weekly digest
7
Set Goals to track and improve performance of First Response Time by Time Range

Goals

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