Track all of your key business metrics from one screen
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Response Time is the average time it takes for a customer support agent to respond to a customer's initial message. It's a key metric in measuring customer satisfaction and efficiency of customer support teams.
With Databox you can track all your metrics from various data sources in one place.
Used to show a simple Metric or to draw attention to one key number.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Response Time using Databox, follow these steps:
The Customer Success dashboard template uses HelpScout and Stripe to track customer service levels versus churn rates.