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Help Scout Mailbox Response Time

Response Time is the average time it takes for a customer support agent to respond to a customer's initial message. It's a key metric in measuring customer satisfaction and efficiency of customer support teams.

With Databox you can track all your metrics from various data sources in one place.

Response Time 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "Response Time"?
Response Time is a metric that measures the amount of time it takes for a Helpscout agent to respond to a customer's message or inquiry. It is calculated from the time when the customer initiates the conversation to the moment when the agent sends the first reply. A shorter response time indicates a more efficient and effective customer support service, and can help improve customer satisfaction and loyalty. Helpscout offers tools and features that allow businesses to track, analyze and optimize their response time, and ensure they meet their customers' needs and expectations.
Example: A company sets a goal of responding to customer inquiries within 1 hour. They use the Response Time metric to track their performance and identify areas for improvement.
This metric has one or more equivalents:
Help Scout Mailbox integration with Databox Response Time (Office Hours)

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track Response Time in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Response Time using Databox, follow these steps:

  1. 1
    Connect Help Scout Mailbox that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Response Time on the Performance screen
  6. 6
    Get Response Time performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Response Time
Goals

Set Goals to track and improve your performance
Scorecards

Get your daily progress every morning with Scorecards
Metric Digest

Receive detailed weekly performance updates
Metric Builder

Built your own custom metrics with Metric Builder
Data Calculations

Set Goals to track and improve your performance
Performance Screen

Get instant insights into your top-performing metrics
Help Scout Mailbox integration with Databox Track Response Time from Help Scout Mailbox in Databox GET STARTED

Help Scout Mailbox Response Time included in Dashboard Templates 1

  • Live view

    Customer Success Dashboard

    The Customer Success dashboard template uses HelpScout and Stripe to track customer service levels versus churn rates.

    Stripe Help Scout Mailbox

General

  • Description
    Response Time is the average time it takes for a customer support agent to respond to a customer's initial message. It's a key metric in measuring customer satisfaction and efficiency of customer support teams.
  • Category
    Help Desk
  • Subcategory
    Ticket time
  • Date Added
    2015-04-28

Specification

  • Metric Type
    general
  • Dimensional
    No
  • Decimal Digits
    Yes
  • Currency Units
    No
  • Granularities
    Daily, weekly, monthly, quarterly and yearly.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from 3 years ago to now.
  • Retroactive Data Updates
    Newly synced data is merged with existing data, replacing values for matching periods.
  • Future Data Available
    No

Visualization

  • Default Format
    Duration
  • Cumulative Graph
    No
  • Favorable Trend
    decreasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    Yes

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