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Help Scout Mailbox Resolved Conversations per Day

Resolved Conversations per Day is a metric that measures the average number of customer conversations successfully completed by a support team per day.

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Resolved Conversations per Day 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "Resolved Conversations per Day"?
Resolved Conversations per Day is a metric that measures the average number of customer support conversations that are resolved by a team or agent within a single day. This KPI helps to understand the efficiency and productivity of the support team, as well as their capacity to handle customer inquiries and issues. A higher Resolved Conversations per Day indicates that the support team is able to quickly and effectively solve customer problems, leading to higher customer satisfaction and loyalty.
Example: Example: Our team aims to keep the Resolved Conversations per Day metric above 50, ensuring timely resolution of customer queries and reducing response time.

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track Resolved Conversations per Day in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Resolved Conversations per Day using Databox, follow these steps:

  1. 1
    Connect Help Scout Mailbox that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Resolved Conversations per Day on the Performance screen
  6. 6
    Get Resolved Conversations per Day performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Resolved Conversations per Day
Goals

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Scorecards

Get your daily progress every morning with Scorecards
Metric Digest

Receive detailed weekly performance updates
Metric Builder

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Data Calculations

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Performance Screen

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Help Scout Mailbox integration with Databox Track Resolved Conversations per Day from Help Scout Mailbox in Databox GET STARTED

General

  • Description
    Resolved Conversations per Day is a metric that measures the average number of customer conversations successfully completed by a support team per day.
  • Category
    Help Desk
  • Date Added
    2015-04-28

Specification

  • Metric Type
    general
  • Dimensional
    No
  • Decimal Digits
    No
  • Currency Units
    No
  • Granularities
    Daily, weekly, monthly, quarterly and yearly.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from 3 years ago to now.
  • Retroactive Data Updates
    Newly synced data is merged with existing data, replacing values for matching periods.
  • Future Data Available
    No

Visualization

  • Cumulative Graph
    No
  • Favorable Trend
    increasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    Yes

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