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Help Scout Mailbox Resolved Conversations per Day

Resolved Conversations per Day is a metric that measures the average number of customer conversations successfully completed by a support team per day.

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Resolved Conversations per Day 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Resolved Conversations per Day"?
Resolved Conversations per Day is a metric that measures the average number of customer support conversations that are resolved by a team or agent within a single day. This KPI helps to understand the efficiency and productivity of the support team, as well as their capacity to handle customer inquiries and issues. A higher Resolved Conversations per Day indicates that the support team is able to quickly and effectively solve customer problems, leading to higher customer satisfaction and loyalty.
Example: Example: Our team aims to keep the Resolved Conversations per Day metric above 50, ensuring timely resolution of customer queries and reducing response time.

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track Resolved Conversations per Day in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Resolved Conversations per Day using Databox, follow these steps:

  1. 1
    Connect Help Scout Mailbox that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Resolved Conversations per Day on the Performance screen
  6. 6
    Get Resolved Conversations per Day performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Resolved Conversations per Day
Help Scout Mailbox integration with Databox Track Resolved Conversations per Day from Help Scout Mailbox in Databox GET STARTED

Basics

  • Description
    Resolved Conversations per Day is a metric that measures the average number of customer conversations successfully completed by a support team per day.
  • Category
    Help Desk
  • Date Added
    2015-04-28
  • Cumulative Support
    No
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly
  • Favorable Trend
    increasing
  • Historical Data
    Yes
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    Yes
  • Media Support
    No
  • Dimension
    N/A
  • Metric Type
    general Learn more
  • API Endpoint
    https://api.helpscout.net/v2/reports/company

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