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Help Scout Mailbox Replies Sent per Day

The Replies Sent per Day metric measures the average number of replies that are sent per day to customer inquiries or tickets in Helpscout. It provides insight into the efficiency and productivity of the support team.

With Databox you can track all your metrics from various data sources in one place.

Replies Sent per Day 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Replies Sent per Day"?
The Replies Sent per Day metric in Helpscout measures the average number of reply messages sent per day by support agents over a certain time period. This metric is a valuable indicator of agent productivity and can help businesses identify opportunities for improving response times or reallocating resources to maintain customer satisfaction.
Example: The Replies Sent per Day metric can be used to track team performance and workload, ensuring that customer inquiries are handled promptly and efficiently.

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track Replies Sent per Day in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Replies Sent per Day using Databox, follow these steps:

  1. 1
    Connect Help Scout Mailbox that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Replies Sent per Day on the Performance screen
  6. 6
    Get Replies Sent per Day performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Replies Sent per Day
Help Scout Mailbox integration with Databox Track Replies Sent per Day from Help Scout Mailbox in Databox GET STARTED

Basics

  • Description
    The Replies Sent per Day metric measures the average number of replies that are sent per day to customer inquiries or tickets in Helpscout. It provides insight into the efficiency and productivity of the support team.
  • Category
    Help Desk
  • Subcategory
    Message
  • Date Added
    2015-04-28
  • Cumulative Support
    No
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly
  • Favorable Trend
    increasing
  • Historical Data
    Yes
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    Yes
  • Media Support
    No
  • Dimension
    N/A
  • Metric Type
    general Learn more
  • API Endpoint
    https://api.helpscout.net/v2/reports/company

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