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Help Scout Mailbox First Response Time (Office Hours) by Time Range

The First Office Response Time by Time Range metric measures the time taken by the Helpscout team to respond to a customer's initial inquiry during specific time intervals, indicating how quickly they respond to customer queries.

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First Response Time (Office Hours) by Time Range 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "First Response Time (Office Hours) by Time Range"?
The First Office Response Time by Time Range metric is a measure of how quickly the first response to a customer's request is provided by the helpdesk team during different time periods, such as daily or weekly. This metric gives insights into the team's responsiveness during different business hours and helps identify any gaps in service levels or staffing. A lower response time indicates that the team is more efficient in handling customer requests.
Example: Example: A company wants to ensure quick response times to customer inquiries during peak business hours. They use the First Office Response Time by Time Range metric to track their response times during these hours and make adjustments to their team's workload and staffing as needed.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track First Response Time (Office Hours) by Time Range in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track First Response Time (Office Hours) by Time Range using Databox, follow these steps:

  1. 1
    Connect Help Scout Mailbox that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put First Response Time (Office Hours) by Time Range on the Performance screen
  6. 6
    Get First Response Time (Office Hours) by Time Range performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of First Response Time (Office Hours) by Time Range
Goals

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Metric Digest

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Help Scout Mailbox integration with Databox Track First Response Time (Office Hours) by Time Range from Help Scout Mailbox in Databox GET STARTED

Basics

  • Description
    The First Office Response Time by Time Range metric measures the time taken by the Helpscout team to respond to a customer's initial inquiry during specific time intervals, indicating how quickly they respond to customer queries.
  • Category
    Help Desk
  • Subcategory
    Ticket time
  • Date Added
    2015-04-28
  • Default Format
    Duration
  • Cumulative Support
    No
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly
  • Favorable Trend
    decreasing
  • Historical Data
    Yes
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    general Learn more
  • API Endpoint
    https://api.helpscout.net/v2/reports/productivity

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