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Freshdesk Resolved Tickets

Resolved Tickets is a measure of the total number of support tickets that have been successfully resolved and closed within a defined period of time.

With Databox you can track all your metrics from various data sources in one place.

Resolved Tickets 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Resolved Tickets"?
The Resolved Tickets metric in Freshdesk is a measure of the number of customer support tickets that have been fully resolved and closed within a specific time period. This metric provides insights into the efficiency and effectiveness of your support team, and helps you track progress in resolving customer issues in a timely manner. By monitoring this metric, you can identify areas for improvement, optimize your support processes, and ultimately enhance the customer experience.
Example: Example: We can use the Resolved Tickets metric to track the number of customer support cases that have been successfully resolved within a specified time period.

Visualizations

  • Databox visualization

    Number

    Used to show a simple Metric or to draw attention to one key number.

How to track Resolved Tickets in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Resolved Tickets using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Resolved Tickets on the Performance screen
  6. 6
    Get Resolved Tickets performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Resolved Tickets
Freshdesk integration with Databox Track Resolved Tickets from Freshdesk in Databox GET STARTED

Freshdesk Resolved Tickets included in Dashboard Templates 1

  • Live view

    Freshdesk Tickets Overview

    Use this free and customizable Freshdesk Tickets Overview Dashboard Template to track your tickets and hours to ensure you deliver the best customer experience.

    Freshdesk

Basics

  • Description
    Resolved Tickets is a measure of the total number of support tickets that have been successfully resolved and closed within a defined period of time.
  • Category
    Help Desk
  • Subcategory
    Tickets
  • Cumulative Support
    No
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly, allTime
  • Favorable Trend
    increasing
  • Historical Data
    No
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    Yes
  • Media Support
    No
  • Dimension
    N/A
  • Metric Type
    current Learn more
  • API Endpoint
    https://{domain}/api/v2/search/tickets

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