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Freshdesk On Hold Tickets by Association Type

This metric measures the number of tickets that are currently on hold based on the type of association, such as customer or product.

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On Hold Tickets by Association Type 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "On Hold Tickets by Association Type"?
The On Hold Tickets by Association Type metric in Freshdesk shows how many tickets are currently on hold, categorized by the type of association they have with the requester. This allows customer support teams to identify trends in certain types of requests that may require more attention or resources, and prioritize their efforts accordingly. By monitoring this metric, teams can ensure that customers receive prompt and effective resolution of their issues, leading to improved customer satisfaction and loyalty.
Example: The On Hold Tickets by Association Type metric can be used to track the number of tickets put on hold by a certain team in a given date range.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track On Hold Tickets by Association Type in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track On Hold Tickets by Association Type using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put On Hold Tickets by Association Type on the Performance screen
  6. 6
    Get On Hold Tickets by Association Type performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of On Hold Tickets by Association Type
Goals

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Metric Digest

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Data Calculations

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Performance Screen

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Freshdesk integration with Databox Track On Hold Tickets by Association Type from Freshdesk in Databox GET STARTED

General

  • Description
    This metric measures the number of tickets that are currently on hold based on the type of association, such as customer or product.
  • Category
    Help Desk
  • Subcategory
    Tickets

Specification

  • Metric Type
    current
  • Dimensional
    Yes
  • Decimal Digits
    No
  • Currency Units
    No
  • Granularities
    Daily, weekly, monthly, quarterly, yearly and all-time.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from now to now.
  • Retroactive Data Updates
    Newly synced data is merged with existing data, replacing values for matching periods.
  • Future Data Available
    No

Visualization

  • Cumulative Graph
    No
  • Favorable Trend
    increasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    No

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