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Freshdesk Open Tickets by Source

Number of tickets currently open categorized by the source of the customer inquiry. Helps identify areas for improvement in customer support.

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Open Tickets by Source 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Open Tickets by Source"?
Open Tickets by Source is a metric in Freshdesk that shows the number of unresolved customer tickets grouped by the channel of origin, such as email, phone, chat, or social media. This helps the support team to identify which channels are generating the most issues and focus on improving their response times and quality of service. This information can also be used by the organization to make strategic decisions about resource allocation and future channel development.
Example: Open Tickets by Source metric can help track the number of tickets coming from email, phone, chat or other sources, helping prioritize channel adjustments.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Open Tickets by Source in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Open Tickets by Source using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Open Tickets by Source on the Performance screen
  6. 6
    Get Open Tickets by Source performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Open Tickets by Source
Freshdesk integration with Databox Track Open Tickets by Source from Freshdesk in Databox GET STARTED

Basics

  • Description
    Number of tickets currently open categorized by the source of the customer inquiry. Helps identify areas for improvement in customer support.
  • Category
    Help Desk
  • Subcategory
    Tickets
  • Cumulative Support
    No
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly, allTime
  • Favorable Trend
    decreasing
  • Historical Data
    No
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    current Learn more
  • API Endpoint
    https://{domain}/api/v2/tickets

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