Number of tickets currently open categorized by the source of the customer inquiry. Helps identify areas for improvement in customer support.
With Databox you can track all your metrics from various data sources in one place.
Used to show comparisons between values.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Open Tickets by Source using Databox, follow these steps:
Created Tickets by Source tracks the origin channel (email, phone, chat, social media) for new support tickets created in Freshdesk.
Open Tickets by Association Type metric in Freshdesk reflects the number of tickets that are currently unresolved and categorized by the type of association - Agent, Group, or Product.
The Resolved Tickets by Tag metric shows the number of tickets that have been resolved, categorized by their respective tags in Freshdesk.
This metric measures the number of tickets that are currently on hold based on the type of association, such as customer or product.
This metric shows the number of tickets that have missed their due date, segmented by priority level (low, medium, high, urgent).
The Unassigned Tickets by Source metric shows the total number of tickets that are currently unassigned, categorized by the source from which they were received.
Contacts metric in Freshdesk tracks the number of unique individuals who have contacted your support team through various channels like email, phone, chat, or social media. It helps to measure the volume of customer interactions and improve support processes.
The Contacts by State metric provides a breakdown of the number of contacts in each state or region, allowing businesses to analyze customer distribution and tailor their support accordingly.