Freshdesk KPI Dashboard Software

Dashboard and Reporting Software

Connect now

Freshdesk is a cloud-based customer support platform that helps businesses effectively manage customer interactions. It offers features like ticket management, knowledge base, automation, and reporting to enhance customer satisfaction and streamline support processes.

Use smart automation to streamline your customer service processes

Freshdesk allows you to effectively manage your customer care and support processes by encouraging collaboration across teams and channels. Resolve customer inquiries, manage incoming tickets, and improve your self-service functions to deliver the best customer experience possible. 

With Databox, you can track your most important customer success metrics alongside performance data from your other important marketing and sales tools. Connect your Freshdesk account to build custom reporting dashboards and instantly monitor it all on any device: computer, mobile, Apple Watch, TV display, and Slack.

While a direct Databox + Freshdesk integrations is not yet available, you can get started syncing your Freshdesk data using one of our alternative connection options, including Zapier, Integromat, and the Databox API.

  • Metrics & Templates
  • Tech details
  • Behaviour & usage
  • Help Articles


    Show more...

    dashboard templates

      Show more...

      report templates

        Show more...


        • Category
          Customer Support
        • Status

        API Details

        Metric Builder

        • Metric builder available
        • Tabs
          Tickets Companies Contacts
        • The number of results returned for Freshdesk metrics is limited to 30,000

          Due to an API limitation, the maximum number of tickets for which data can be retrieved for Freshdesk metrics is limited to 30,000. The same limitation applies to other entities: Companies, Contacts, Time Entries.

        Track all of your key business metrics from one screen

        Databox app preview
        © Databox