The Unresolved Tickets by Company metric shows the number of support tickets that are still open or pending for each company or organization that has filed a ticket with your Freshdesk account.
With Databox you can track all your metrics from various data sources in one place.
Used to show comparisons between values.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Unresolved Tickets by Company using Databox, follow these steps:
Created Tickets by Source tracks the origin channel (email, phone, chat, social media) for new support tickets created in Freshdesk.
The Hours Tracked by Company metric shows the total number of hours logged by all agents in your company for a specific time period, indicating the overall productivity and workload of your team.
Resolved Tickets by Priority metric categorizes the resolved tickets based on their priority and shows their count, helping in monitoring and improving the resolution times of high-priority tickets.
The Closed Tickets metric refers to the total number of support tickets that have been resolved and marked as closed within a specific time period in Freshdesk.
The Closed Tickets by Company metric shows how many tickets were resolved for each company in a specific time frame.
This metric shows the number of tickets that are currently put on hold classified by their type/category in your Freshdesk account.
Overdue Tickets by Tag metric shows the number of tickets that have not been resolved within their due date categorized by their respective tags.
The Companies by Industry metric in Freshdesk provides a breakdown of the number of companies associated with each industry segment, helping businesses identify trends and opportunities for improved customer support.