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Freshdesk Resolved Tickets by Tag

The Resolved Tickets by Tag metric shows the number of tickets that have been resolved, categorized by their respective tags in Freshdesk.

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Resolved Tickets by Tag 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Resolved Tickets by Tag"?
The Resolved Tickets by Tag metric tracks the number of tickets that have been successfully resolved and are associated with a specific tag within Freshdesk. This metric can help teams identify which types of issues are being resolved most frequently, and which tags may have the highest volume of resolved tickets. By analyzing this data, teams can optimize their workflows and prioritize their efforts towards resolving tags with the highest volume of tickets.
Example: The Resolved Tickets by Tag metric can be used to track the performance of a customer support team in resolving tickets related to a specific product or service, helping identify areas of improvement.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Resolved Tickets by Tag in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Resolved Tickets by Tag using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Resolved Tickets by Tag on the Performance screen
  6. 6
    Get Resolved Tickets by Tag performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Resolved Tickets by Tag
Goals

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Scorecards

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Metric Digest

Receive detailed weekly performance updates
Metric Builder

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Data Calculations

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Performance Screen

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Freshdesk integration with Databox Track Resolved Tickets by Tag from Freshdesk in Databox GET STARTED

Basics

  • Description
    The Resolved Tickets by Tag metric shows the number of tickets that have been resolved, categorized by their respective tags in Freshdesk.
  • Category
    Help Desk
  • Subcategory
    Tickets
  • Cumulative Support
    No
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly, allTime
  • Favorable Trend
    increasing
  • Historical Data
    No
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    current Learn more
  • API Endpoint
    https://{domain}/api/v2/tickets

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