Overdue Tickets by Type metric gives the number of unresolved tickets past their due date, categorized by ticket type.
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Used to show comparisons between values.
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To track Overdue Tickets by Type using Databox, follow these steps:
Billable Hours is a measure of the amount of time spent by an agent working on customer issues that can be charged to the customer. It helps assess the productivity and profitability of the support team while ensuring accurate billing and revenue recognition.
The Billable Hours by Company metric is a measurement of the total hours worked on billable tasks per company. It indicates the revenue generated by each company and helps in evaluating profitability and resource allocation.
The Open Tickets by Tag metric provides an overview of all currently open tickets that are categorized with specific tags in Freshdesk.
Number of tickets currently open categorized by the source of the customer inquiry. Helps identify areas for improvement in customer support.
On Hold Tickets metric represents the number of tickets that have been put on hold by agents or customers and are awaiting further action or information.
The Overdue Tickets by Source metric shows the number of tickets that have not been resolved by their due date, grouped by the channel they were received from.
The Unassigned Tickets by Association Type metric helps to track unassigned tickets based on the type of association with a product, category, or other factors in Freshdesk.
The Companies by Health Score metric in Freshdesk measures the overall health of a company's support interactions, ranging from excellent to poor, based on factors such as response times, resolution rates, and customer satisfaction.