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Freshdesk Resolved Tickets by Source

The Resolved Tickets by Source metric shows the number of support tickets that have been resolved within a specific time frame, grouped by the source from which they originated (e.g. email, phone, chat, social media).

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Resolved Tickets by Source 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Resolved Tickets by Source"?
The Resolved Tickets by Source metric in Freshdesk measures the number of customer support tickets that have been resolved based on the channel or communication source through which they were received, such as email, chat, phone, or social media. This metric helps support teams identify which channels are most effective for resolving customer inquiries and can inform future strategy and resource allocation.
Example: Resolved Tickets by Source metric can help identify which source generates the most resolved tickets, like email, phone, chat, or social media, and prioritize allocating resources to improve customer service via that source.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Resolved Tickets by Source in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Resolved Tickets by Source using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Resolved Tickets by Source on the Performance screen
  6. 6
    Get Resolved Tickets by Source performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Resolved Tickets by Source
Goals

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Scorecards

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Metric Digest

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Metric Builder

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Data Calculations

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Performance Screen

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Freshdesk integration with Databox Track Resolved Tickets by Source from Freshdesk in Databox GET STARTED

Basics

  • Description
    The Resolved Tickets by Source metric shows the number of support tickets that have been resolved within a specific time frame, grouped by the source from which they originated (e.g. email, phone, chat, social media).
  • Category
    Help Desk
  • Subcategory
    Tickets
  • Cumulative Support
    No
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly, allTime
  • Favorable Trend
    increasing
  • Historical Data
    No
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    current Learn more
  • API Endpoint
    https://{domain}/api/v2/tickets

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