The Overdue Tickets metric measures the number of tickets that have surpassed their due date and have not been resolved or closed.
With Databox you can track all your metrics from various data sources in one place.
Used to show a simple Metric or to draw attention to one key number.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Overdue Tickets using Databox, follow these steps:
Use this free and customizable Freshdesk Tickets Overview Dashboard Template to track your tickets and hours to ensure you deliver the best customer experience.
The Created Tickets by Tag metric displays the number of tickets created within a specific time frame, categorized based on their associated tags. It helps track the volume of tickets related to each tag, aiding in identifying trends and areas that require attention.
The Created Tickets by Type metric shows the number of new tickets generated in each category or type in a given period, providing insights into the nature of customer issues and allowing for targeted support.
The Hours Tracked by Ticket metric in Freshdesk tracks the amount of time spent by agents on a particular ticket, providing insight into agent productivity and ticket resolution times.
Unresolved Tickets metric represents the number of support queries that are yet to be resolved by the customer support team in Freshdesk.
The Resolved Tickets by Tag metric shows the number of tickets that have been resolved, categorized by their respective tags in Freshdesk.
This metric shows the number of closed tickets grouped by their association type (e.g. requester, company, contact, etc.) in order to analyze support trends and performance.
The On Hold Tickets by Source metric tracks the number of tickets currently on hold, categorized by the channel from which they originated.
On Hold Tickets by Priority is a support metric that measures the number of tickets on hold for each priority level, indicating the urgency and workload of the support team.