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Freshdesk Unassigned Tickets by Association Type

The Unassigned Tickets by Association Type metric helps to track unassigned tickets based on the type of association with a product, category, or other factors in Freshdesk.

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Unassigned Tickets by Association Type 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Unassigned Tickets by Association Type"?
The Unassigned Tickets by Association Type metric in Freshdesk shows the number of open tickets that are yet to be assigned to agents based on the association type such as email, chat, phone, or social media. This metric helps identify the types of tickets that require immediate attention to ensure timely resolution and improve customer satisfaction. It also helps managers allocate resources effectively by identifying the areas where additional support might be required.
Example: The Unassigned Tickets by Association Type metric can help a support team identify which types of tickets are being left unattended, such as billing or technical issues, allowing them to allocate resources and reduce response times.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Unassigned Tickets by Association Type in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Unassigned Tickets by Association Type using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Unassigned Tickets by Association Type on the Performance screen
  6. 6
    Get Unassigned Tickets by Association Type performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Unassigned Tickets by Association Type
Goals

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Scorecards

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Metric Digest

Receive detailed weekly performance updates
Metric Builder

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Data Calculations

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Performance Screen

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Freshdesk integration with Databox Track Unassigned Tickets by Association Type from Freshdesk in Databox GET STARTED

Basics

  • Description
    The Unassigned Tickets by Association Type metric helps to track unassigned tickets based on the type of association with a product, category, or other factors in Freshdesk.
  • Category
    Help Desk
  • Subcategory
    Tickets
  • Cumulative Support
    No
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly, allTime
  • Favorable Trend
    increasing
  • Historical Data
    No
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    current Learn more
  • API Endpoint
    https://{domain}/api/v2/tickets

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