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Freshdesk Unassigned Tickets by Association Type

The Unassigned Tickets by Association Type metric helps to track unassigned tickets based on the type of association with a product, category, or other factors in Freshdesk.

With Databox you can track all your metrics from various data sources in one place.

Unassigned Tickets by Association Type 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "Unassigned Tickets by Association Type"?
The Unassigned Tickets by Association Type metric in Freshdesk shows the number of open tickets that are yet to be assigned to agents based on the association type such as email, chat, phone, or social media. This metric helps identify the types of tickets that require immediate attention to ensure timely resolution and improve customer satisfaction. It also helps managers allocate resources effectively by identifying the areas where additional support might be required.
Example: The Unassigned Tickets by Association Type metric can help a support team identify which types of tickets are being left unattended, such as billing or technical issues, allowing them to allocate resources and reduce response times.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Unassigned Tickets by Association Type in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Unassigned Tickets by Association Type using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Unassigned Tickets by Association Type on the Performance screen
  6. 6
    Get Unassigned Tickets by Association Type performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Unassigned Tickets by Association Type
Goals

Set Goals to track and improve your performance
Scorecards

Get your daily progress every morning with Scorecards
Metric Digest

Receive detailed weekly performance updates
Metric Builder

Built your own custom metrics with Metric Builder
Data Calculations

Set Goals to track and improve your performance
Performance Screen

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Freshdesk integration with Databox Track Unassigned Tickets by Association Type from Freshdesk in Databox GET STARTED

General

  • Description
    The Unassigned Tickets by Association Type metric helps to track unassigned tickets based on the type of association with a product, category, or other factors in Freshdesk.
  • Category
    Help Desk
  • Subcategory
    Tickets

Specification

  • Metric Type
    current
  • Dimensional
    Yes
  • Decimal Digits
    No
  • Currency Units
    No
  • Granularities
    Daily, weekly, monthly, quarterly, yearly and all-time.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from now to now.
  • Retroactive Data Updates
    Newly synced data is merged with existing data, replacing values for matching periods.
  • Future Data Available
    No

Visualization

  • Cumulative Graph
    No
  • Favorable Trend
    increasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    No

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