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Freshdesk Unresolved Tickets by Source

Unresolved Tickets by Source shows the number of tickets that haven't been resolved yet, categorized by the channel (e.g. email, phone, chat) they came from.

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Unresolved Tickets by Source 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Unresolved Tickets by Source"?
The Unresolved Tickets by Source metric shows the number of open or unresolved support tickets that have been received from each source or channel such as email, phone, chat, or social media. This metric can help teams identify which sources are generating the most open tickets and prioritize their efforts accordingly to improve response and resolution times.
Example: Example: A company uses the Unresolved Tickets by Source metric to identify which customer support channel (email, phone, social media) has the highest number of pending issues and prioritize their resources accordingly.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Unresolved Tickets by Source in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Unresolved Tickets by Source using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Unresolved Tickets by Source on the Performance screen
  6. 6
    Get Unresolved Tickets by Source performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Unresolved Tickets by Source
Goals

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Scorecards

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Metric Digest

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Metric Builder

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Data Calculations

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Performance Screen

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Freshdesk integration with Databox Track Unresolved Tickets by Source from Freshdesk in Databox GET STARTED

Basics

  • Description
    Unresolved Tickets by Source shows the number of tickets that haven't been resolved yet, categorized by the channel (e.g. email, phone, chat) they came from.
  • Category
    Help Desk
  • Subcategory
    Tickets
  • Cumulative Support
    No
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly, allTime
  • Favorable Trend
    decreasing
  • Historical Data
    No
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    current Learn more
  • API Endpoint
    https://{domain}/api/v2/tickets

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