Unresolved Tickets by Source shows the number of tickets that haven't been resolved yet, categorized by the channel (e.g. email, phone, chat) they came from.
With Databox you can track all your metrics from various data sources in one place.
Used to show comparisons between values.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Unresolved Tickets by Source using Databox, follow these steps:
Non-billable hours metric is a measure of the time spent by employees on non-billable activities such as training, meetings, admin work, etc. It helps organizations track productivity and efficiency.
Non-Billable Tracked by Company is a metric that measures the amount of time spent by company employees on tasks that are not directly billable to clients or customers. It helps businesses understand how much non-revenue generating work is being done by staff.
The Unresolved Tickets by Tag metric shows the number of open support tickets categorized by tags that have not been resolved by agents in Freshdesk. This helps teams identify which ticket categories require immediate attention and follow-up.
The Closed Tickets by Priority metric tracks the number of resolved tickets based on their level of priority, allowing teams to identify which issues were resolved with the highest level of urgency.
On Hold Tickets metric represents the number of tickets that have been put on hold by agents or customers and are awaiting further action or information.
This metric shows the number of tickets that are currently put on hold classified by their type/category in your Freshdesk account.
Unassigned Tickets by Type metric displays the total number of tickets that have not yet been assigned to any agent, categorized by their respective ticket types.
The Unassigned Tickets by Association Type metric helps to track unassigned tickets based on the type of association with a product, category, or other factors in Freshdesk.