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Freshdesk Closed Tickets by Association Type

This metric shows the number of closed tickets grouped by their association type (e.g. requester, company, contact, etc.) in order to analyze support trends and performance.

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Closed Tickets by Association Type 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Closed Tickets by Association Type"?
The Closed Tickets by Association Type metric shows the number of closed tickets in Freshdesk based on the type of association between the ticket and the requester. This metric helps in understanding which type of association, such as end-user, agent, or other, is generating the most number of closed tickets and can be used to identify areas where additional training or resources may be needed to improve customer satisfaction.
Example: Closed tickets by association type can show how many tickets were closed by each agent, giving insight into individual performance and workload.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Closed Tickets by Association Type in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Closed Tickets by Association Type using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Closed Tickets by Association Type on the Performance screen
  6. 6
    Get Closed Tickets by Association Type performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Closed Tickets by Association Type
Goals

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Metric Digest

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Data Calculations

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Freshdesk integration with Databox Track Closed Tickets by Association Type from Freshdesk in Databox GET STARTED

Basics

  • Description
    This metric shows the number of closed tickets grouped by their association type (e.g. requester, company, contact, etc.) in order to analyze support trends and performance.
  • Category
    Help Desk
  • Subcategory
    Tickets closed
  • Cumulative Support
    No
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly, allTime
  • Favorable Trend
    increasing
  • Historical Data
    No
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    current Learn more
  • API Endpoint
    https://{domain}/api/v2/tickets

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