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Freshdesk Companies by Account Tier

The Companies by Account Tier metric categorizes your customer base into different tiers based on their value or engagement level, helping you identify high-value customers and prioritize your efforts accordingly.

With Databox you can track all your metrics from various data sources in one place.

Companies by Account Tier 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Companies by Account Tier"?
The Companies by Account Tier metric in Freshdesk is a data tracking tool that categorizes all the companies that have submitted support tickets based on their level of importance or priority. The metric enables you to sort and filter company data according to the account tier assigned to them, allowing you to quickly determine which companies require more attention or resources. This metric is useful for gaining insights into the performance of your support team and identifying opportunities for improvement in customer support services.
Example: Example: A company might monitor the Companies by Account Tier metric to ensure that their top-tier customers receive the highest level of support and attention, while also identifying opportunities to promote mid-tier customers to the top tier.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Companies by Account Tier in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Companies by Account Tier using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Companies by Account Tier on the Performance screen
  6. 6
    Get Companies by Account Tier performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Companies by Account Tier
Goals

Set Goals to track and improve your performance
Scorecards

Get your daily progress every morning with Scorecards
Metric Digest

Receive detailed weekly performance updates
Metric Builder

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Data Calculations

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Performance Screen

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Freshdesk integration with Databox Track Companies by Account Tier from Freshdesk in Databox GET STARTED

Basics

  • Description
    The Companies by Account Tier metric categorizes your customer base into different tiers based on their value or engagement level, helping you identify high-value customers and prioritize your efforts accordingly.
  • Category
    Help Desk
  • Subcategory
    Companies
  • Cumulative Support
    No
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly, allTime
  • Favorable Trend
    increasing
  • Historical Data
    No
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    current Learn more
  • API Endpoint
    https://{domain}/api/v2/companies

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