The Companies by Account Tier metric categorizes your customer base into different tiers based on their value or engagement level, helping you identify high-value customers and prioritize your efforts accordingly.
With Databox you can track all your metrics from various data sources in one place.
Used to show comparisons between values.
Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.
To track Companies by Account Tier using Databox, follow these steps:
The Created Tickets by Association Type metric displays the number of tickets created based on the association type (e.g., customer, contact, company) within a specific time frame.
Billable Hours is a measure of the amount of time spent by an agent working on customer issues that can be charged to the customer. It helps assess the productivity and profitability of the support team while ensuring accurate billing and revenue recognition.
The Billable Hours by Ticket metric measures the amount of time spent on a ticket that can be charged to the customer or client, providing insights into the profitability of customer support operations.
Non-Billable Tracked by Ticket is a metric used by Freshdesk to measure time spent by agents on activities that are not billable to clients/customers, such as internal consultations or training.
The Pending Tickets by Company metric shows the number of unresolved tickets for each company in a customer support system. This helps track the workload and prioritize tasks.
The Closed Tickets by Priority metric tracks the number of resolved tickets based on their level of priority, allowing teams to identify which issues were resolved with the highest level of urgency.
This metric measures the number of tickets that are currently on hold based on the type of association, such as customer or product.
The Unassigned Tickets by Tag metric displays the number of unassigned tickets that have specific tags associated with them. This provides a quick overview of which tags have the most unassigned tickets, allowing prioritization of ticket allocation to agents.