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Freshdesk Resolved Tickets by Type

The Resolved Tickets by Type metric measures the number of resolved tickets grouped by their respective types in Freshdesk. This provides insights into the types of issues that your support team is resolving effectively.

With Databox you can track all your metrics from various data sources in one place.

Resolved Tickets by Type 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "Resolved Tickets by Type"?
The Resolved Tickets by Type metric in Freshdesk measures the number of customer support tickets that have been classified and resolved by their respective types such as bug, feature request, complaint, etc. This metric helps identify common issues faced by customers and helps gauge the support team's performance in resolving them within a given timeframe.
Example: Example use case: A customer service manager could use the Resolved Tickets by Type metric to determine which types of tickets are most commonly resolved and adjust their team's priorities accordingly.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Resolved Tickets by Type in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Resolved Tickets by Type using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Resolved Tickets by Type on the Performance screen
  6. 6
    Get Resolved Tickets by Type performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Resolved Tickets by Type
Goals

Set Goals to track and improve your performance
Scorecards

Get your daily progress every morning with Scorecards
Metric Digest

Receive detailed weekly performance updates
Metric Builder

Built your own custom metrics with Metric Builder
Data Calculations

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Performance Screen

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Freshdesk integration with Databox Track Resolved Tickets by Type from Freshdesk in Databox GET STARTED

General

  • Description
    The Resolved Tickets by Type metric measures the number of resolved tickets grouped by their respective types in Freshdesk. This provides insights into the types of issues that your support team is resolving effectively.
  • Category
    Help Desk
  • Subcategory
    Tickets

Specification

  • Metric Type
    current
  • Dimensional
    Yes
  • Decimal Digits
    No
  • Currency Units
    No
  • Granularities
    Daily, weekly, monthly, quarterly, yearly and all-time.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from now to now.
  • Retroactive Data Updates
    Newly synced data is merged with existing data, replacing values for matching periods.
  • Future Data Available
    No

Visualization

  • Cumulative Graph
    No
  • Favorable Trend
    increasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    No

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