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Freshdesk Resolved Tickets by Priority

Resolved Tickets by Priority metric categorizes the resolved tickets based on their priority and shows their count, helping in monitoring and improving the resolution times of high-priority tickets.

With Databox you can track all your metrics from various data sources in one place.

Resolved Tickets by Priority 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "Resolved Tickets by Priority"?
The Resolved Tickets by Priority metric illustrates the number of resolved support tickets in your Freshdesk account based on their priority level. This helps you understand how efficiently your support team is resolving tickets based on their level of urgency and importance. By tracking this metric, you can identify any trends or patterns in your support team's performance and take necessary steps to optimize your support operations.
Example: Example: A team wants to analyze their customer service performance by understanding the number of high priority tickets that have been resolved in comparison to lower priority ones.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Resolved Tickets by Priority in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Resolved Tickets by Priority using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Resolved Tickets by Priority on the Performance screen
  6. 6
    Get Resolved Tickets by Priority performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Resolved Tickets by Priority
Goals

Set Goals to track and improve your performance
Scorecards

Get your daily progress every morning with Scorecards
Metric Digest

Receive detailed weekly performance updates
Metric Builder

Built your own custom metrics with Metric Builder
Data Calculations

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Performance Screen

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Freshdesk integration with Databox Track Resolved Tickets by Priority from Freshdesk in Databox GET STARTED

General

  • Description
    Resolved Tickets by Priority metric categorizes the resolved tickets based on their priority and shows their count, helping in monitoring and improving the resolution times of high-priority tickets.
  • Category
    Help Desk
  • Subcategory
    Tickets

Specification

  • Metric Type
    current
  • Dimensional
    Yes
  • Decimal Digits
    No
  • Currency Units
    No
  • Granularities
    Daily, weekly, monthly, quarterly, yearly and all-time.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from now to now.
  • Retroactive Data Updates
    Newly synced data is merged with existing data, replacing values for matching periods.
  • Future Data Available
    No

Visualization

  • Cumulative Graph
    No
  • Favorable Trend
    increasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    No

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