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Freshdesk Created Tickets by Source

Created Tickets by Source tracks the origin channel (email, phone, chat, social media) for new support tickets created in Freshdesk.

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Created Tickets by Source 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Created Tickets by Source"?
The Created Tickets by Source metric in Freshdesk displays the number of support tickets created by various sources such as email, phone, social media, etc. This metric helps customer support teams understand which channels their customers are using to reach out and enables them to optimize their support strategy accordingly. It can also be used to identify trends and patterns in customer behavior, allowing support teams to proactively engage with customers and reduce response time.
Example: Example: By monitoring Created Tickets by Source, a company discovered that a large number of tickets were being generated from their social media channels, prompting them to allocate additional resources to manage and respond to these inquiries more efficiently.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Created Tickets by Source in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Created Tickets by Source using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Created Tickets by Source on the Performance screen
  6. 6
    Get Created Tickets by Source performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Created Tickets by Source
Goals

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Scorecards

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Metric Digest

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Metric Builder

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Data Calculations

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Performance Screen

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Freshdesk integration with Databox Track Created Tickets by Source from Freshdesk in Databox GET STARTED

Basics

  • Description
    Created Tickets by Source tracks the origin channel (email, phone, chat, social media) for new support tickets created in Freshdesk.
  • Category
    Help Desk
  • Subcategory
    Tickets created
  • Cumulative Support
    Yes
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly, allTime
  • Favorable Trend
    increasing
  • Historical Data
    Yes
  • Changing historical data
    Yes
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    event Learn more
  • API Endpoint
    https://{domain}/api/v2/tickets

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