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Freshdesk On Hold Tickets

On Hold Tickets metric represents the number of tickets that have been put on hold by agents or customers and are awaiting further action or information.

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On Hold Tickets 2.190,879

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About
Tech details

The On Hold Tickets metric in Freshdesk measures the number of tickets that are currently on hold, which means that they are waiting for a response from a third party or resolution from an internal team. This metric is important for tracking the efficiency of your team's workflow and ensuring that tickets are not getting stuck in the support process.

Example: A customer's technical issue requires input from a higher-level specialist, so the support agent places the ticket on hold until the specialist is available to provide assistance.

Visualizations

Number

Used to show a simple Metric or to draw attention to one key number.

How to track On Hold Tickets in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track On Hold Tickets using Databox, follow these steps:

1
Connect Freshdesk that contains the metric you want to track
2
Select the metric you want to track from the list of available metrics
3
Drag and drop the selected metric onto your dashboard
4
Watch your dashboard populate in seconds
5
Put On Hold Tickets on the Performance screen
6
Get On Hold Tickets performance daily with Scorecards or as a weekly digest
7
Set Goals to track and improve performance of On Hold Tickets

Goals

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