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Freshdesk Resolved Tickets by Association Type

The Resolved Tickets by Association Type metric shows the number of tickets resolved and categorized by the association of the requester's organization with the ticket, such as company or product.

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Resolved Tickets by Association Type 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "Resolved Tickets by Association Type"?
The Resolved Tickets by Association Type metric measures the number of resolved tickets based on the type of association they are linked to (such as a product, organization, or contact). This helps to identify which areas or entities are generating the most support requests, allowing teams to better allocate resources and prioritize improvements for the most impactful areas.
Example: Example: A company uses Resolved Tickets by Association Type to see which products or services are causing the most customer issues and prioritize improvements.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Resolved Tickets by Association Type in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Resolved Tickets by Association Type using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Resolved Tickets by Association Type on the Performance screen
  6. 6
    Get Resolved Tickets by Association Type performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Resolved Tickets by Association Type
Goals

Set Goals to track and improve your performance
Scorecards

Get your daily progress every morning with Scorecards
Metric Digest

Receive detailed weekly performance updates
Metric Builder

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Data Calculations

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Performance Screen

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Freshdesk integration with Databox Track Resolved Tickets by Association Type from Freshdesk in Databox GET STARTED

General

  • Description
    The Resolved Tickets by Association Type metric shows the number of tickets resolved and categorized by the association of the requester's organization with the ticket, such as company or product.
  • Category
    Help Desk
  • Subcategory
    Tickets

Specification

  • Metric Type
    current
  • Dimensional
    Yes
  • Decimal Digits
    No
  • Currency Units
    No
  • Granularities
    Daily, weekly, monthly, quarterly, yearly and all-time.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from now to now.
  • Retroactive Data Updates
    Newly synced data is merged with existing data, replacing values for matching periods.
  • Future Data Available
    No

Visualization

  • Cumulative Graph
    No
  • Favorable Trend
    increasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    No

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