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Freshdesk Billable Hours

Billable Hours is a measure of the amount of time spent by an agent working on customer issues that can be charged to the customer. It helps assess the productivity and profitability of the support team while ensuring accurate billing and revenue recognition.

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Billable Hours 2.190,879

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About
Tech details

Billable Hours is a metric that measures the amount of time spent by an agent on tasks that generate revenue for the organization. This includes time spent on customer support, project work, consultations, and other activities that are directly billable to clients. High billable hours indicate a productive, revenue-generating team, whereas low billable hours suggest inefficiencies and potential revenue loss.

Example: A law firm uses Billable Hours metric to track the time spent by each lawyer on a client project and to invoice clients accordingly.

This metric has one or more equivalents:

Billable Hours

Visualizations

Number

Used to show a simple Metric or to draw attention to one key number.

How to track Billable Hours in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Billable Hours using Databox, follow these steps:

1
Connect Freshdesk that contains the metric you want to track
2
Select the metric you want to track from the list of available metrics
3
Drag and drop the selected metric onto your dashboard
4
Watch your dashboard populate in seconds
5
Put Billable Hours on the Performance screen
6
Get Billable Hours performance daily with Scorecards or as a weekly digest
7
Set Goals to track and improve performance of Billable Hours

Goals

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