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Freshdesk Unresolved Tickets by Tag

The Unresolved Tickets by Tag metric shows the number of open support tickets categorized by tags that have not been resolved by agents in Freshdesk. This helps teams identify which ticket categories require immediate attention and follow-up.

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Unresolved Tickets by Tag 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Unresolved Tickets by Tag"?
The Unresolved Tickets by Tag metric in Freshdesk shows the number of open tickets not yet resolved, categorized by specific tags. It allows you to track and analyze the most common or critical issues that customers are experiencing, helping you identify patterns that require attention to improve customer satisfaction and streamline support operations. This metric can be customized to include any tags relevant to your business, such as product type, department, or location, giving you greater visibility into your support team's performance and enabling you to prioritize ticket resolution more efficiently.
Example: A company can use the Unresolved Tickets by Tag metric to prioritize their support efforts, by identifying which tags have the highest number of unresolved tickets and addressing those issues first. #customerretention

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Unresolved Tickets by Tag in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Unresolved Tickets by Tag using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Unresolved Tickets by Tag on the Performance screen
  6. 6
    Get Unresolved Tickets by Tag performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Unresolved Tickets by Tag
Goals

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Metric Digest

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Metric Builder

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Data Calculations

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Performance Screen

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Freshdesk integration with Databox Track Unresolved Tickets by Tag from Freshdesk in Databox GET STARTED

Basics

  • Description
    The Unresolved Tickets by Tag metric shows the number of open support tickets categorized by tags that have not been resolved by agents in Freshdesk. This helps teams identify which ticket categories require immediate attention and follow-up.
  • Category
    Help Desk
  • Subcategory
    Tickets
  • Cumulative Support
    No
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly, allTime
  • Favorable Trend
    decreasing
  • Historical Data
    No
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    current Learn more
  • API Endpoint
    https://{domain}/api/v2/tickets

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