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Freshdesk On Hold Tickets by Source

The On Hold Tickets by Source metric tracks the number of tickets currently on hold, categorized by the channel from which they originated.

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On Hold Tickets by Source 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "On Hold Tickets by Source"?
The On Hold Tickets by Source metric indicates the number of tickets placed on hold, grouped by the channel or source through which they were received, such as email, phone, chat, etc. It helps support teams understand which channels have a higher number of tickets on hold, and allocate resources accordingly to improve response times and resolve issues more efficiently.
Example: Example: Use On Hold Tickets by Source metric to track which customer support channel (email, phone, chat, social media) has the highest number of unresolved inquiries.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track On Hold Tickets by Source in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track On Hold Tickets by Source using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put On Hold Tickets by Source on the Performance screen
  6. 6
    Get On Hold Tickets by Source performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of On Hold Tickets by Source
Goals

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Scorecards

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Metric Digest

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Metric Builder

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Data Calculations

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Performance Screen

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Freshdesk integration with Databox Track On Hold Tickets by Source from Freshdesk in Databox GET STARTED

Basics

  • Description
    The On Hold Tickets by Source metric tracks the number of tickets currently on hold, categorized by the channel from which they originated.
  • Category
    Help Desk
  • Subcategory
    Tickets
  • Cumulative Support
    No
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly, allTime
  • Favorable Trend
    increasing
  • Historical Data
    No
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    current Learn more
  • API Endpoint
    https://{domain}/api/v2/tickets

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