DataboxDatabox Databox

Freshdesk Resolved Tickets by Company

The Resolved Tickets by Company metric in Freshdesk shows the number of tickets resolved by each company, providing a measure of customer satisfaction and support team performance for individual companies.

With Databox you can track all your metrics from various data sources in one place.

Resolved Tickets by Company 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Resolved Tickets by Company"?
The Resolved Tickets by Company metric in Freshdesk shows the number of tickets resolved for each company in your support system. This helps you track the performance of your support team for each company and identify opportunities for improvement. By monitoring this metric, you can also identify which companies require more attention and allocate resources accordingly.
Example: Example: A customer service manager wants to analyze the number of resolved tickets for each company that has reached out to their support team in a given time period to identify which companies require the most attention and prioritize their resources accordingly.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Resolved Tickets by Company in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Resolved Tickets by Company using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Resolved Tickets by Company on the Performance screen
  6. 6
    Get Resolved Tickets by Company performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Resolved Tickets by Company
Goals

Set Goals to track and improve your performance
Scorecards

Get your daily progress every morning with Scorecards
Metric Digest

Receive detailed weekly performance updates
Metric Builder

Built your own custom metrics with Metric Builder
Data Calculations

Set Goals to track and improve your performance
Performance Screen

Get instant insights into your top-performing metrics
Freshdesk integration with Databox Track Resolved Tickets by Company from Freshdesk in Databox GET STARTED

Basics

  • Description
    The Resolved Tickets by Company metric in Freshdesk shows the number of tickets resolved by each company, providing a measure of customer satisfaction and support team performance for individual companies.
  • Category
    Help Desk
  • Subcategory
    Tickets
  • Cumulative Support
    No
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly, allTime
  • Favorable Trend
    increasing
  • Historical Data
    No
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    current Learn more
  • API Endpoint
    https://{domain}/api/v2/tickets

Related Metrics

Track all of your key business metrics from one screen

GET STARTED
Databox app preview