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Freshdesk Unassigned Tickets by Priority

Unassigned Tickets by Priority metric shows the number of tickets that are yet to be assigned to an agent, grouped by their priority levels. This provides a quick overview of pending high-priority tickets that require immediate attention.

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Unassigned Tickets by Priority 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Unassigned Tickets by Priority"?
The Unassigned Tickets by Priority metric in Freshdesk shows the number of tickets that are yet to be assigned to an agent, sorted by their priority level. It helps teams prioritize tickets based on their urgency and tackle high-priority issues first. The metric also gives an overview of the workload of the support team, allowing managers to allocate resources to ensure SLAs are met.
Example: Example: A support team lead monitors the Unassigned Tickets by Priority metric to ensure high-priority customer issues are addressed promptly by assigning them to the most qualified agents.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Unassigned Tickets by Priority in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Unassigned Tickets by Priority using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Unassigned Tickets by Priority on the Performance screen
  6. 6
    Get Unassigned Tickets by Priority performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Unassigned Tickets by Priority
Goals

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Scorecards

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Metric Digest

Receive detailed weekly performance updates
Metric Builder

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Data Calculations

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Performance Screen

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Freshdesk integration with Databox Track Unassigned Tickets by Priority from Freshdesk in Databox GET STARTED

Basics

  • Description
    Unassigned Tickets by Priority metric shows the number of tickets that are yet to be assigned to an agent, grouped by their priority levels. This provides a quick overview of pending high-priority tickets that require immediate attention.
  • Category
    Help Desk
  • Subcategory
    Tickets
  • Cumulative Support
    No
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly, allTime
  • Favorable Trend
    increasing
  • Historical Data
    No
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    current Learn more
  • API Endpoint
    https://{domain}/api/v2/tickets

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