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Freshdesk Created Tickets by Association Type

The Created Tickets by Association Type metric displays the number of tickets created based on the association type (e.g., customer, contact, company) within a specific time frame.

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Created Tickets by Association Type 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Created Tickets by Association Type"?
The Created Tickets by Association Type metric in Freshdesk shows the number of tickets created based on the association type such as contact, company or agent. This information helps to understand which type of association is generating more tickets and identify areas for improvement. For instance, if most tickets are associated with a particular company, it may indicate an issue with their product or service that needs to be addressed. Similarly, if most tickets are raised by a particular agent, it may indicate they need additional training or support.
Example: A company wants to see how many tickets were created by their top-tier customers versus their regular customers to determine which group requires more attention and support.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Created Tickets by Association Type in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Created Tickets by Association Type using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Created Tickets by Association Type on the Performance screen
  6. 6
    Get Created Tickets by Association Type performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Created Tickets by Association Type
Freshdesk integration with Databox Track Created Tickets by Association Type from Freshdesk in Databox GET STARTED

Basics

  • Description
    The Created Tickets by Association Type metric displays the number of tickets created based on the association type (e.g., customer, contact, company) within a specific time frame.
  • Category
    Help Desk
  • Subcategory
    Tickets created
  • Cumulative Support
    Yes
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly, allTime
  • Favorable Trend
    increasing
  • Historical Data
    Yes
  • Changing historical data
    Yes
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
  • API Endpoint
    https://{domain}/api/v2/tickets

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