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Freshdesk Pending Tickets by Type

Pending Tickets by Type metric displays the number of open tickets organized by their types that are still awaiting resolution or response from agents.

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Pending Tickets by Type 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "Pending Tickets by Type"?
The Pending Tickets by Type metric in Freshdesk shows the number of support tickets that are currently marked as pending, categorized by their type (e.g. technical, billing, general). This helps support teams prioritize their workload and identify areas where their response times may need improvement. By monitoring this metric, teams can ensure that pending tickets are being addressed in a timely and efficient manner.
Example: The Pending Tickets by Type metric can be used by a customer support team to identify which types of tickets require the most attention and prioritize their response accordingly.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Pending Tickets by Type in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Pending Tickets by Type using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Pending Tickets by Type on the Performance screen
  6. 6
    Get Pending Tickets by Type performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Pending Tickets by Type
Goals

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Scorecards

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Metric Digest

Receive detailed weekly performance updates
Metric Builder

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Data Calculations

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Performance Screen

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Freshdesk integration with Databox Track Pending Tickets by Type from Freshdesk in Databox GET STARTED

General

  • Description
    Pending Tickets by Type metric displays the number of open tickets organized by their types that are still awaiting resolution or response from agents.
  • Category
    Help Desk
  • Subcategory
    Tickets

Specification

  • Metric Type
    current
  • Dimensional
    Yes
  • Decimal Digits
    No
  • Currency Units
    No
  • Granularities
    Daily, weekly, monthly, quarterly, yearly and all-time.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from now to now.
  • Retroactive Data Updates
    Newly synced data is merged with existing data, replacing values for matching periods.
  • Future Data Available
    No

Visualization

  • Cumulative Graph
    No
  • Favorable Trend
    decreasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    No

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