Databox

Freshdesk Pending Tickets by Source

The Pending Tickets by Source metric displays all the open support tickets in Freshdesk grouped by the source they are received from, allowing for easy tracking of ticket volume and trends.

With Databox you can track all your metrics from various data sources in one place.

Pending Tickets by Source 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "Pending Tickets by Source"?
The Pending Tickets by Source metric in Freshdesk shows the number of open support tickets grouped by the various channels they were received through (e.g. email, chat, phone). This helps teams to better understand the volume of tickets coming in through each channel and allocate resources accordingly.
Example: Example: Use Pending Tickets by Source to identify the sources generating the most tickets that require attention, and allocate resources accordingly.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Pending Tickets by Source in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Pending Tickets by Source using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Pending Tickets by Source on the Performance screen
  6. 6
    Get Pending Tickets by Source performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Pending Tickets by Source
Goals

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Scorecards

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Metric Digest

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Metric Builder

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Data Calculations

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Performance Screen

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Freshdesk integration with Databox Track Pending Tickets by Source from Freshdesk in Databox GET STARTED

General

  • Description
    The Pending Tickets by Source metric displays all the open support tickets in Freshdesk grouped by the source they are received from, allowing for easy tracking of ticket volume and trends.
  • Category
    Help Desk
  • Subcategory
    Tickets

Specification

  • Metric Type
    current
  • Dimensional
    Yes
  • Decimal Digits
    No
  • Currency Units
    No
  • Granularities
    Daily, weekly, monthly, quarterly, yearly and all-time.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from now to now.
  • Retroactive Data Updates
    Newly synced data is merged with existing data, replacing values for matching periods.
  • Future Data Available
    No

Visualization

  • Cumulative Graph
    No
  • Favorable Trend
    decreasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    No

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