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Freshdesk Unassigned Tickets by Source

The Unassigned Tickets by Source metric shows the total number of tickets that are currently unassigned, categorized by the source from which they were received.

With Databox you can track all your metrics from various data sources in one place.

Unassigned Tickets by Source 2.190,879 Start tracking this metric
  • About
  • Technical Details
What is "Unassigned Tickets by Source"?
The Unassigned Tickets by Source metric shows how many tickets are waiting in the queue without an assigned agent, and breaks it down by the channel or source through which the customers' issues were raised, such as phone, chat, email, or social media. This helps managers monitor ticket volume and identify areas where additional staffing or process improvement may be needed to increase response times and customer satisfaction.
Example: Unassigned Tickets by Source can help identify the source with the highest number of unattended tickets, enabling the support team to prioritize and allocate tickets accordingly.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Unassigned Tickets by Source in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Unassigned Tickets by Source using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Unassigned Tickets by Source on the Performance screen
  6. 6
    Get Unassigned Tickets by Source performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Unassigned Tickets by Source
Goals

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Scorecards

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Metric Digest

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Metric Builder

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Data Calculations

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Performance Screen

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Freshdesk integration with Databox Track Unassigned Tickets by Source from Freshdesk in Databox GET STARTED

General

  • Description
    The Unassigned Tickets by Source metric shows the total number of tickets that are currently unassigned, categorized by the source from which they were received.
  • Category
    Help Desk
  • Subcategory
    Tickets

Specification

  • Metric Type
    current
  • Dimensional
    Yes
  • Decimal Digits
    No
  • Currency Units
    No
  • Granularities
    Daily, weekly, monthly, quarterly, yearly and all-time.
  • Custom Relative Periods
    Yes
  • Data Availability
    At sync, it ranges from now to now.
  • Retroactive Data Updates
    Newly synced data is merged with existing data, replacing values for matching periods.
  • Future Data Available
    No

Visualization

  • Cumulative Graph
    No
  • Favorable Trend
    increasing
  • Media Creatives
    No
  • Forecasts
    Yes
  • Benchmarks
    No

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