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Freshdesk Unassigned Tickets by Source

The Unassigned Tickets by Source metric shows the total number of tickets that are currently unassigned, categorized by the source from which they were received.

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Unassigned Tickets by Source 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Unassigned Tickets by Source"?
The Unassigned Tickets by Source metric shows how many tickets are waiting in the queue without an assigned agent, and breaks it down by the channel or source through which the customers' issues were raised, such as phone, chat, email, or social media. This helps managers monitor ticket volume and identify areas where additional staffing or process improvement may be needed to increase response times and customer satisfaction.
Example: Unassigned Tickets by Source can help identify the source with the highest number of unattended tickets, enabling the support team to prioritize and allocate tickets accordingly.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Unassigned Tickets by Source in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Unassigned Tickets by Source using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Unassigned Tickets by Source on the Performance screen
  6. 6
    Get Unassigned Tickets by Source performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Unassigned Tickets by Source
Freshdesk integration with Databox Track Unassigned Tickets by Source from Freshdesk in Databox GET STARTED

Basics

  • Description
    The Unassigned Tickets by Source metric shows the total number of tickets that are currently unassigned, categorized by the source from which they were received.
  • Category
    Help Desk
  • Subcategory
    Tickets
  • Cumulative Support
    No
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly, allTime
  • Favorable Trend
    increasing
  • Historical Data
    No
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    current Learn more
  • API Endpoint
    https://{domain}/api/v2/tickets

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