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Freshdesk Contacts by State

The Contacts by State metric provides a breakdown of the number of contacts in each state or region, allowing businesses to analyze customer distribution and tailor their support accordingly.

With Databox you can track all your metrics from various data sources in one place.

Contacts by State 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Contacts by State"?
The Contacts by State metric in Freshdesk provides a breakdown of customer inquiries based on the state they are located in. This helps businesses identify regions where they have a higher concentration of customers and allows them to allocate resources accordingly. It also enables targeted marketing campaigns to specific regions and helps businesses track the effectiveness of such campaigns.
Example: Identifying regions with high customer density to optimize local marketing strategies or allocate additional support resources using Contacts by State metric.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Contacts by State in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Contacts by State using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Contacts by State on the Performance screen
  6. 6
    Get Contacts by State performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Contacts by State
Goals

Set Goals to track and improve your performance
Scorecards

Get your daily progress every morning with Scorecards
Metric Digest

Receive detailed weekly performance updates
Metric Builder

Built your own custom metrics with Metric Builder
Data Calculations

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Performance Screen

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Freshdesk integration with Databox Track Contacts by State from Freshdesk in Databox GET STARTED

Basics

  • Description
    The Contacts by State metric provides a breakdown of the number of contacts in each state or region, allowing businesses to analyze customer distribution and tailor their support accordingly.
  • Category
    Help Desk
  • Subcategory
    Customers
  • Cumulative Support
    No
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly, allTime
  • Favorable Trend
    increasing
  • Historical Data
    No
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    current Learn more
  • API Endpoint
    https://{domain}/api/v2/contacts

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