DataboxDatabox Databox

Freshdesk Overdue Tickets by Source

The Overdue Tickets by Source metric shows the number of tickets that have not been resolved by their due date, grouped by the channel they were received from.

With Databox you can track all your metrics from various data sources in one place.

Overdue Tickets by Source 2.190,879 Start tracking this metric
  • About
  • Tech details
What is "Overdue Tickets by Source"?
The Overdue Tickets by Source metric in Freshdesk shows the number of tickets that have not been resolved or closed within the specified due date, grouped by their source of origin, such as phone, email, chat, or social media. This helps support teams identify which sources require more attention to avoid delays in addressing customer issues and staying on top of their workload.
Example: Overdue tickets by source can help identify if there is an issue with a particular source of tickets causing delays in resolution, such as tickets submitted through a specific channel or by a specific team.

Visualizations

  • Databox visualization

    Bar and Line Chart

    Used to show comparisons between values.

How to track Overdue Tickets by Source in Databox?

Databox is a business analytics software that allows you to track and visualize your most important metrics from any data source in one centralized platform.

To track Overdue Tickets by Source using Databox, follow these steps:

  1. 1
    Connect Freshdesk that contains the metric you want to track
  2. 2
    Select the metric you want to track from the list of available metrics
  3. 3
    Drag and drop the selected metric onto your dashboard
  4. 4
    Watch your dashboard populate in seconds
  5. 5
    Put Overdue Tickets by Source on the Performance screen
  6. 6
    Get Overdue Tickets by Source performance daily with Scorecards or as a weekly digest
  7. 7
    Set Goals to track and improve performance of Overdue Tickets by Source
Goals

Set Goals to track and improve your performance
Scorecards

Get your daily progress every morning with Scorecards
Metric Digest

Receive detailed weekly performance updates
Metric Builder

Built your own custom metrics with Metric Builder
Data Calculations

Set Goals to track and improve your performance
Performance Screen

Get instant insights into your top-performing metrics
Freshdesk integration with Databox Track Overdue Tickets by Source from Freshdesk in Databox GET STARTED

Basics

  • Description
    The Overdue Tickets by Source metric shows the number of tickets that have not been resolved by their due date, grouped by the channel they were received from.
  • Category
    Help Desk
  • Subcategory
    Tickets
  • Cumulative Support
    No
  • Units
    No
  • Granularities
    daily, weekly, monthly, quarterly, yearly, allTime
  • Favorable Trend
    decreasing
  • Historical Data
    No
  • Changing historical data
    No
  • Forecast Support
    Yes
  • Benchmark Support
    No
  • Media Support
    No
  • Dimension
    Yes
  • Metric Type
    current Learn more
  • API Endpoint
    https://{domain}/api/v2/tickets

Related Metrics

Track all of your key business metrics from one screen

GET STARTED
Databox app preview